Sep 29, 2021 06:35:22 AM by Peg B
I've gone back to sitting at a 90% Top Rated status for a month now (from 88% before) and the Top Rated weeks went from sitting at 5 weeks last month to 4 weeks all this month. Wouldn't that change at lease one week to start adding up again?
Thank you
Solved! Go to Solution.
May 4, 2022 04:05:30 AM by Nikola S
Hi All,
I am happy to let you know that the specific issue that was causing discrepancies with Top Rated eligible weeks discussed on this thread has been fixed. We will be closing this thread from further replies.
Thank you for your patience,
Feb 13, 2022 11:44:55 AM by Luiggi R
Hi Haris,
Please note that this is a known issue and the team is working on resolving it as soon as possible. Thank you for your patience.
Feb 12, 2022 07:53:12 AM by Felipe C
I opened a question through another thread, but, I got no reply for my new question.
Please, could anyone review my profile if I am already eligible for Top Rated badge?
From my point of view, I have already accomplished with all criteria to achieve this badge, however, I have not received it yet.
On the other hand, my question is about the eligible weeks. I have never been below JSS 90% on UpWork, and I've been more than 11 weeks with that when I got a Rising Talent status. As I see, my eligible weeks are stuck and are not moving forward since 2 weeks or more, even if I am accomplishing with the requirements.
Thank you in advance.
- Felipe Canelas
Feb 12, 2022 08:35:48 AM by Tatevik G
For the last two weeks a number of people have their eligibilty weeks stuck, including mine. I've contacted Upwork and they told me there is known issue and they're 'working hard to resolve it'.
Feb 12, 2022 08:39:12 AM by Felipe C
Thank you a lot for sharing the situation, Tatevik.
I'll be waiting, and I hope that Upwork resolves it as soon as possible.
Once again, I appreciate your clarifying.
Kind Regards,
Felipe Canelas
Feb 12, 2022 08:04:33 AM by Abdul-Rahman O
Hi, I don't know why but my top rated eligible weeks haven't been updating. I think I've been stuck in 8 weeks for two weeks now. And during this time, I haven't dropped from 90%+. What could be the reason please?
Feb 12, 2022 08:33:20 AM by Tatevik G
Mine too, I've been told there is a known issue with Upwork and they have no idea when they'll fix it.
Feb 12, 2022 10:59:41 PM by Abdul-Rahman O
I got the same mail yesterday over this. When did you get the mail? I'm trying to figure out how long this has been happening.
Feb 13, 2022 09:16:05 AM by Tatevik G
The number got stuck at 10, this week it would be 13 ( tomorrow 14 ). So I think for about 2-3 weeks that the issue started.
Feb 13, 2022 12:54:41 PM by Abdul-Rahman O
Wow!! That's a very long time. I have been looking forward to becoming top rated plus for a very long time. To be clear, have you become top-rated since your eligible weeks are now 13? If not, I'll be so mad not being top-rated for a fault that's not mine at all.
Feb 13, 2022 01:05:02 PM by Tatevik G
Not, I asked, unfortunately it seems until it's fixed top rated badge won't be issued.
Feb 20, 2022 11:49:14 AM by Vivian N
Can someone please explain what the eligible and non-eligible weeks concept mean. I've also got my top rated roughly weeks stuck at 1 of 16 since Feb 6.
Feb 20, 2022 12:00:51 PM by Peter G
There is a problem with it being stuck and Upwork is aware of it. Please read this: https://community.upwork.com/t5/Freelancers/I-ve-been-Top-Rated-for-a-month-why-are-the-weeks-not-ch...
Feb 20, 2022 11:57:26 AM by Abdullah S
I have had a job success rate of 90% for quite a few weeks now. I just want to know then will the eligibility weeks start after I hit 1k in earnings? Will the counter start from 0 then? Or will they show the number of weeks I have had 90% plus JSS even when I had less than 1k earning
Feb 20, 2022 11:59:41 AM by Peter G
Yes, it's an ongoing issue. https://community.upwork.com/t5/Freelancers/I-ve-been-Top-Rated-for-a-month-why-are-the-weeks-not-ch...
Feb 20, 2022 12:05:01 PM by Abdullah S
So the eligible weeks should increase despite my earnings not being $1k?
Feb 20, 2022 12:07:00 PM by Peter G
I really don't know. I'm sure a moderator will weigh in and try to help you.
Feb 20, 2022 12:59:21 PM by Luiggi R
Hi Abdullah,
As Peter mentioned, there's currently a known issue that the team is currently working on, which is why the Top Rated eligible weeks aren't changing.
To clarify your question, the answer would be yes, the weeks increase by maintaining Rising Talent status or a Job Success Score of at least 90%, for at least 13 of the last 16 weeks. The 12-month earnings of at least $1,000 are just also part of the criteria for obtaining the badge, but not taken into account for the weeks to increase. You may want to refer to the "Calculating Top Rated Eligible Weeks" section of this help article to learn more.
Feb 24, 2022 03:25:24 PM by Abdul-Rahman O
Hi!!! I see you are already top rated!!! My weeks have also updated. I am currently on 12 weeks now!! I'm really happy and excited Upwork fixed this for me. I can't wait to get my badge on saturday!!!!! Hahaha.
Feb 12, 2022 08:50:54 AM by Nakibul Islam N
Hello,
I dropped from "Top Rated" a few months back. Recently my eligible weeks increased from 10 to 12 and stuck. I'm maintaining the criteria of 90%+ JSS and 1k+ earning. I've been waiting for a few weeks to see if it is a system error or anything else. Is there anyone who can help, please?
Feb 12, 2022 10:34:28 PM by Nakibul Islam N
This is the reply I got from the support team. I'm just 1 week away from getting back the "Top Rated" badge. I'm waiting for a few weeks for the score to be updated, and who know how long it'll take to be fixed!
Feb 12, 2022 11:52:05 PM by Pradeep H
Hi Nakibul,
Thank you for your message. You will receive a notification as soon as we have an update for you via the same support ticket.
Thank you
Pradeep
Feb 13, 2022 05:36:14 AM by Mohsin H
Hi Petra
Can you please let me know when my Top rated eligible weeks start counting?
I have got 100% JSS five weeks ago.