I've been Top Rated for a month, why are the weeks not changing

[#1]

I've gone back to sitting at a 90% Top Rated status for a month now (from 88% before) and the Top Rated weeks went from sitting at 5 weeks last month to 4 weeks all this month. Wouldn't that change at lease one week to start adding up again?

Thank you

[#2]

Hi Haris,

Please note that this is a known issue and the team is working on resolving it as soon as possible. Thank you for your patience.

[#3]

I opened a question through another thread, but, I got no reply for my new question.

Please, could anyone review my profile if I am already eligible for Top Rated badge?
From my point of view, I have already accomplished with all criteria to achieve this badge, however, I have not received it yet.

On the other hand, my question is about the eligible weeks. I have never been below JSS 90% on UpWork, and I've been more than 11 weeks with that when I got a Rising Talent status. As I see, my eligible weeks are stuck and are not moving forward since 2 weeks or more, even if I am accomplishing with the requirements.

Thank you in advance.

- Felipe Canelas

[#4]

For the last two weeks a number of people have their eligibilty weeks stuck, including mine. I've contacted Upwork and they told me there is known issue and they're 'working hard to resolve it'.

[#5]

Thank you a lot for sharing the situation, Tatevik.

I'll be waiting, and I hope that Upwork resolves it as soon as possible.

Once again, I appreciate your clarifying. 

Kind Regards,

Felipe Canelas

[#6]

Hi, I don't know why but my top rated eligible weeks haven't been updating. I think I've been stuck in 8 weeks for two weeks now. And during this time, I haven't dropped from 90%+. What could be the reason please?

[#7]

Mine too, I've been told there is a known issue with Upwork and they have no idea when they'll fix it.

[#8]

I got the same mail yesterday over this. When did you get the mail? I'm trying to figure out how long this has been happening.

[#9]

The number got stuck at 10, this week it would be 13 ( tomorrow 14 ). So I think for about 2-3 weeks that the issue started. 

[#10]

Wow!! That's a very long time. I have been looking forward to becoming top rated plus for a very long time. To be clear, have you become top-rated since your eligible weeks are now 13? If not, I'll be so mad not being top-rated for a fault that's not mine at all.

[#11]

Not, I asked, unfortunately it seems until it's fixed top rated badge won't be issued.

[#12]

Now, that is really sad. 

[#13]

Can someone please explain what the eligible and non-eligible weeks concept mean. I've also got my top rated roughly weeks stuck at  1 of 16 since Feb 6.

[#14]

There is a problem with it being stuck and Upwork is aware of it. Please read this: https://community.upwork.com/t5/Freelancers/I-ve-been-Top-Rated-for-a-month-why-are-the-weeks-not-ch...

[#15]

I have had a job success rate of 90% for quite a few weeks now. I just want to know then will the eligibility weeks start after I hit 1k in earnings? Will the counter start from 0 then? Or will they show the number of weeks I have had 90% plus JSS even when I had less than 1k earning

[#16]

Yes, it's an ongoing issue. https://community.upwork.com/t5/Freelancers/I-ve-been-Top-Rated-for-a-month-why-are-the-weeks-not-ch...

[#17]

So the eligible weeks should increase despite my earnings not being $1k?

[#18]

I really don't know. I'm sure a moderator will weigh in and try to help you.

[#19]

Hi Abdullah,

As Peter mentioned, there's currently a known issue that the team is currently working on, which is why the Top Rated eligible weeks aren't changing. 

To clarify your question, the answer would be yes, the weeks increase by maintaining  Rising Talent status or a Job Success Score of at least 90%, for at least 13 of the last 16 weeks. The 12-month earnings of at least $1,000 are just also part of the criteria for obtaining the badge, but not taken into account for the weeks to increase. You may want to refer to the "Calculating Top Rated Eligible Weeks" section of this help article to learn more.

[#20]

Hi!!! I see you are already top rated!!! My weeks have also updated. I am currently on 12 weeks now!! I'm really happy and excited Upwork fixed this for me. I can't wait to get my badge on saturday!!!!! Hahaha.

[#21]

Hi Abdul-Rahman,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#22]

Hello,
I dropped from "Top Rated" a few months back. Recently my eligible weeks increased from 10 to 12 and stuck. I'm maintaining the criteria of 90%+ JSS and 1k+ earning. I've been waiting for a few weeks to see if it is a system error or anything else. Is there anyone who can help, please?

[#23]

Hi Nakibul,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket as soon as possible to assist you further. You can access your ticket on this page.

[#24]

This is the reply I got from the support team. I'm just 1 week away from getting back the "Top Rated" badge. I'm waiting for a few weeks for the score to be updated, and who know how long it'll take to be fixed!

[#25]

Hi Nakibul,

Thank you for your message. You will receive a notification as soon as we have an update for you via the same support ticket. 

Thank you

Pradeep

[#26]

Hi Petra
Can you please let me know when my Top rated eligible weeks start counting?
I have got 100% JSS five weeks ago.