I've gone back to sitting at a 90% Top Rated status for a month now (from 88% before) and the Top Rated weeks went from sitting at 5 weeks last month to 4 weeks all this month. Wouldn't that change at lease one week to start adding up again?
Solved! Go to Solution.
I am happy to let you know that the specific issue that was causing discrepancies with Top Rated eligible weeks discussed on this thread has been fixed. We will be closing this thread from further replies.
Thank you for your patience,
Hi Andrea, could you please help me too. My top rated eligibility weeks didn't update this week. I want to know if there is any criteria I didn't match or the update delayed or if anything else? Thank you.
I have an issue with my top rated counted weeks this Saturday, it didn't update. I am completely aware of the 16 weeks window and how it counts. and I have all the requirements for it to update. and it was updated last week.
can someone check on my profile please and let me know if it's just an issue with the server or something else?
please note that I tried different devices and browsers.
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Yeah, sadly it says something else on my profile with the exact stats as shown above.
Either we are dumb and can't understand the system - or there is a bug that the community managers are not aware of, because they keep denying this topic to everyone saying " everything is in order ".
I know what you're referring to, mods come across the same questions every day and may habitually add a template answer without checking the details. There is a bug, and you're definitely not dumb. However, you should know JSS 90%+ is not the only requirement for eligible week, the earnings need to be above 1k for the past 12 months. So if during week 1 and week 2 you had JSS above 90% but earnings were below 1k, those weeks would be red.
Hey Riard and Tetevik, I actually have an open ticket with the Upwork support team about this issue. and they admitted there is something wrong with my eligible weeks count. they actually admitted on 3 Feb that my eligible weeks are 6 weeks out of 16. not 4 like my stats shows. since then they escalated my ticket to the developer team members. which didn't help at all yet.
According to what they mentioned. I should have 8 eligible weeks today. but I am still stuck on 4. which is very frustrating. they don't even mention when it will be fixed. or explain how the issue is going to us. which I believe is one of our rights to know. because I give so much effort on this platform to achieve such things.
quick note : my JSS has increased even more during that time. from 90% to 94% and still no luck to get my eligible weeks counted.
Same here, tomorrow it will be the 14th eligible week, and I'm still stuck at 10. Can't get the top rated badge, can't get any estimate at all when this issue will be fixed, and just soaking in frustration!! It's clear the real number is stored somewhere, why can't they use that to award top rated badges instead of the faulty number.
I am sorry for the frustration this has caused. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
I'm sorry for the inconvenience this has caused. I can confirm this is a known issue and the team is working on resolving it as soon as possible. We'll share an update once the issue is fixed.
Edmerien Mae C wrote:
I also have the same problem.
No, you don't. Your eligible weeks will go down because your JSS is (considerably) below 90% so no weeks you are adding to the 16 weel window are eligible weeks.
I have an issue with my top rated counted weeks. I have JSS 98% and it was 90% and more from the day when Top rated eligible weeks starts till now. But the problem is that number of weeks is 4 and hasn't changed for a few weeks. Please check my profile and let me know is there some technical problems or I some other criteria that I didn't taken in account? Thank you in advance.
I have achieved JSS 100% for the past 3 weeks, but my stats not updating.
Job Success score 100% Job Success
Last updated Feb 20
Clients who would recommend you 77%
Long-term clients 0%
Recent account holds 0
Top Rated eligible weeks 0 of 16
Please assist. Many thanks !
Seems like no one is working on it and it is not in your priority list. It is an urgent issue and should be resolved ASAP. But it is pending for last 3 weeks. I should get Top Rated status but I do not have it beause of this bug in Upwork. Why it is so hard for you to fix?
Facing the same problem too. My JSS was on 88% when the top-rated weeks were 6 on the last update on 6th Feb it Increased to 91% and it's still there but the top-rated weeks drops down to 4 on the next update on 20th Feb as they should be 8.
I'm eligible for Top-Rated last 6 weeks. In my stats, it's counted for 5 weeks. Last week not updated on my stats. My job success score is 100% and my last 6 months' earnings are more than 2K. Is there anything that I'm not eligible for last week? Please can anyone inform me what actually happened?
Some freelancers are impacted by an issue, the eligibility weeks didn't update for some, Upwork is aware of this and is trying to fix it.
However, you should also know while every new eligible week adds to the counter, every old eligible week gets removed as well. So if you were eligible this week, but you were also eligible 17 weeks ago, your calculation will be +1-1=0 , the counter won't change.
Thank you for your information. Maybe this could be an issue that you have stated first. And also thank you for the last information. But I'm totally new eligible for the last 6 weeks. So no chance of minus.
Thanks you very much for your explanation, I understand the concept. I didn't meet the requirement "JSS 90+ or Rising Talent" until end of 2021 then I got Rising Talent badge and 1 week after I got 100% JSS, when I got Rising Talent it started counting weeks but it stopped on 4. Since I got my JSS It hasn't dropped under 100%. I don't understand what requirement I don't meet for top rated.
Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.