I've been Top Rated for a month, why are the weeks not changing

[studiovela]

I've gone back to sitting at a 90% Top Rated status for a month now (from 88% before) and the Top Rated weeks went from sitting at 5 weeks last month to 4 weeks all this month. Wouldn't that change at lease one week to start adding up again?

Thank you

[webdone]

Seems like no one is working on it and it is not in your priority list. It is an urgent issue and should be resolved ASAP. But it is pending for last 3 weeks. I should get Top Rated status but I do not have it beause of this bug in Upwork. Why it is so hard for you to fix?

[rpg123]

I've been stuck at 6 of 16 weeks for as long as I can remember. My job success score is 100%... any update on this issue?

[g_vasilevski]

Hi Roy,

Our team will reach out to you via ticket as well and will assist you further, thank you.

[ahmed2928]

Hi there,

Facing the same problem too. My JSS was on 88% when the top-rated weeks were 6 on the last update on 6th Feb it Increased to 91% and it's still there but the top-rated weeks drops down to 4 on the next update on 20th Feb as they should be 8.

[JoanneP]

Hi Muhammad Ahmed,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[bulbulislamdm]

Hello,

I'm eligible for Top-Rated last 6 weeks. In my stats, it's counted for 5 weeks. Last week not updated on my stats. My job success score is 100% and my last 6 months' earnings are more than 2K. Is there anything that I'm not eligible for last week? Please can anyone inform me what actually happened?

Thank you

[tagrendy]

Some freelancers are impacted by an issue, the eligibility weeks didn't update for some, Upwork is aware of this and is trying to fix it.

However, you should also know while every new eligible week adds to the counter, every old eligible week gets removed as well. So if you were eligible this week, but you were also eligible 17 weeks ago, your calculation will be +1-1=0 , the counter won't change.

[bulbulislamdm]

Thank you for your information. Maybe this could be an issue that you have stated first. And also thank you for the last information. But I'm totally new eligible for the last 6 weeks. So no chance of minus. 

[bulbulislamdm]

It's updated now. it was stuck at 5. Today it's turned into 9. Thank you

[791dc88e]

Hi Pradeep,

Thanks you very much for your explanation, I understand the concept. I didn't meet the requirement "JSS 90+ or Rising Talent" until end of 2021 then I got Rising Talent badge and 1 week after I got 100% JSS, when I got Rising Talent it started counting weeks but it stopped on 4. Since I got my JSS It hasn't dropped under 100%. I don't understand what requirement I don't meet for top rated. 

[tagrendy]

There is some bug, mine is stuck on 10 for the past 2 weeks, don't know why it's taking so long to fix it.

[NikolaS]

Hi Bobi,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[791dc88e]

Hi Nikola,
Thank You very much.

[m_haseeb_zahid]

My top rated eligible weeks rose to 12 of 16 and then suddenly stopped. It is not rising to 13 of 16 from atleast 2 weeks, given I got a 100% job success.

[NikolaS]

Hi Haseeb,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[m_haseeb_zahid]

Thanks Nikola

Looking forward to see the above issue resolved.

Haseeb Zahid

[bulbulislamdm]

Hi Nikola,

Last week I have posted here that one week was not updated for my top-rated eligible week. It's another week now that is also not counted. I'm so nervous about that issue. Will it be counted?

Thank You

[abiodun-promise]

My top rated eligible week has been stuck at 12 weeks of 16 for the last two weeks.

My jss however didn't drop below 90. 

[NikolaS]

Hi Promise,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[charuan]

Hello everybody. I'm aware that non-eligible weeks have to roll out before they start going up again. However, I've had more than 90% JSS for 14 weeks straight with no dropdown. On the contrary, my score hasn't done anything but increase, to the point that I've been sitting at 100% for the last 6 weeks or so.

What am I missing here? Why is it still showing 12 weeks if this would be my 14th consecutive top-rated eligible week?

[NikolaS]

Hi Charuan,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page

[charuan]

Thank you, Nikola. One of the support staff members already reached out to me and we're waiting on further updates. Thanks a lot!

[claireesoriano]

I've been noticing for the past 3 consecutive weeks that my top rated eligible weeks are stuck in 4 out of 16. My JSS is still 93%, I've got more than 5 invitation to interview for the last 2 weeks and I got my fifth client this Month. Why does it does not add my weeks? It should be 7 out of 16 now. Can you look into it?

[NikolaS]

Hi Claire,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[m-eraky]

Hi Nikola,

I have the same issue. my jss is 100% and my elgible weeks didn't count for 2 weeks now it should be 11 instead of 9. Any solution for this?