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I've been working here for 3 years, have 100% Job Success, and Upwork has made my profile invisible

 
ACCEPTED SOLUTION
kochubei_valeria
Community Manager
Community Manager

Hi Aimee,

 

While the position of your profile in search may change depending on who is searching and whether they are searching for a job or not, your profile still comes up in search as Petra demonstrated. Your profile hasn't been set to private by Upwork.

~ Valeria
Upwork

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13 REPLIES 13
petra_r
Member

Your profile is not invisible

 

it is right here, visible.

Then why didn't it come out when I searched for it? By name and using the filters.

And it's still not coming out. I talked to the Help Desk and got a canned response and a shrug. I can understand moving down in the search results, but I'm not visible at all. 

I found you via searches from my client profile immediately. 

Here you are. You may want to edit your post title, it's a lie.

 

Aimee M.jpg


@Petra R wrote:

Here you are. You may want to edit your post title, it's a lie.


Don't hold your breath!

Smiley Happy

It wasn't a lie at the time I wrote it. As soon as I complained publicly it mysteriously became visible again.

 

I'll be happy to edit my post, though.

Oh wait, I can't edit my post. I was going to have it say:

 

Upwork made my profile invisible in searches, when I contacted help I got a unhelpful canned response and a rude shrug. Nothing happened until I came down here and complained publicly.

 

How's that?

 

And hey, you're the ones who got all unpleasant about it first...

Aimee, it seems pretty unlikely that in the middle of the night, an Upwork employee saw your post and raced over and made your profile visible in time for Petra to find it in a search and post about it six minutes later. But, if that did happen, so what?

 

Wouldn't that just mean that you'd received extraordinarly quick and effective customer service after posting in the forum?

It would have been nice to receive some customer service when I contacted the help desk, instead of a bunch of copy pastes and complete indifference. 


@Aimee M wrote:

It would have been nice to receive some customer service when I contacted the help desk, instead of a bunch of copy pastes and complete indifference. 


 Yeah, it would. But, customer service here remains beyond useless. It's unfortunate, but it's not likely to change. Fortunately, posting here and garnering the attention of a moderator is typically quite effective.

kochubei_valeria
Community Manager
Community Manager

Hi Aimee,

 

While the position of your profile in search may change depending on who is searching and whether they are searching for a job or not, your profile still comes up in search as Petra demonstrated. Your profile hasn't been set to private by Upwork.

~ Valeria
Upwork

Hi Valeria,

 

Thanks for being the first person to respond politely to my concerns. It wasn't set to private, it just wasn't coming up in searches, even when I searched by name. It's fixed now.