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jd-themes
Community Member

I verified my account by video call but the Financial Transaction Limit remains

Hello!

 

I started working with upwork, and am already making progress in this. But unfortunately I cannot withdraw my money, the last time I was advised to go through video verification, today I did it, and the ability to send new proposals and change my profile avatar returned to me, but withdrawing money is still not available.

 

Could someone please clarify this for me? Thank!

 

Regards, Alex

1 REPLY 1
LuiggiR
Moderator
Moderator

Hi Alexander,

 

Sorry for the belated reply and I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
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