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urbanoctopus
Community Member

I want to close an account I have no access to

Hello, I recently opened an account, but would like to delete it and start afresh. However, I do not have access to the account because someone changed the password and can not log-in. Is it possible that it is deleted altogether by Upwork staff? Many thanks, DuplArch Svetla Popova

3 REPLIES 3
g_vasilevski
Retired Team Member
Retired Team Member

Hi Svetla,

 

Please keep in mind that opening more than one account is a violation of our TOS.
Our team will reach out to you via ticket as soon as possible to assist you with regaining access to your account. Thank you.

~ Goran
Upwork

ok, thank you. Yes, this is why I want to close the old one, but don't know
how to without being able to log into it. Can I please be sent a temporary
password? Apologies for any disturbance.

Hi Svetla,

 

Our team will reach out to you via ticket on your current account and will assist you further with regarding your access. Thank you.

~ Goran
Upwork
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