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I worked for client named **Edited for Community Guidelines**, but now he is not paying

pandeyshyam
Active Member
Shyam P Member Since: Nov 9, 2016
1 of 15

Hi all,

 

I worked for a upworks client named **Edited for Community Guidelines**, he is a registered client. I worked for him around 15 hrs now is not paying for that, alos when try to chan on skype , he disconnects from skype .

 

Please help how can i file against him.

 

 

Thanks,

smc-odesk
Ace Contributor
Steve M Member Since: Jan 31, 2016
2 of 15

Shyam I had the same thing happen to me around a 2 months ago.

to sum it up in one sentence

 

"if the project was set up hourly,upwork do not care"

even if you agreed the rate and amount of hours they will not help you.

 

I had to track the client myself through google, call him at work and threaten him.

Then he paid up.

 

you are on your own with this pal.

 

If the job was fixed price then upwork would help you.

 

even thought here is no difference

if you say 10 hours at $10 that is $100 (you are not covered against scammers)

if you say fixed price $100 (then you are covered by upwork)

silly I know

 

 

 

 

versailles
Community Guru
Rene K Member Since: Jul 10, 2014
3 of 15

LOL Steve 🙂 You should really read the help section to learn how this site works and refrain writing totally inaccurate information.

-----------
"Where darkness shines like dazzling light"   —William Ashbless
smc-odesk
Ace Contributor
Steve M Member Since: Jan 31, 2016
4 of 15

LOL Rene,

 

I am not making it up, that is what happened.

I contacted support and told them that the client had suspended his account

and not paid after I had sent him the files.

THEY TOLD ME, THEY WOULD NOT HELP.

FACT

 

So please dont come on here insinuating that I am lying.

 

everything I wrote is true

 

 

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
5 of 15

Hi Steve,

 

Please refer to the information our team shared in the notification you received regarding your Hourly contract and in the subsequent tickets you created. Please check the resources our team shared on your tickets and the ones we posted here, in order to familiarize yourself with Upwork and the requirements for Hourly Payment Protection, which doesn't cover manual hours.

Untitled
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
6 of 15

Shyam, please ignore every single word Steve said, it's all abject nonsense.

 

Let's find out what happened in your case:

 

  • Do you have an Upwork contract with the client? If you go to your My Jobs page, do you see a contract there?
  • If YES: Is it an hourly or a fixed rate contract?
  • If Hourly, did you use the tracker to track your time?
  • If Fixed rate, is it funded?

Could you answer those questions so we can figure out how to best advise you?

smc-odesk
Ace Contributor
Steve M Member Since: Jan 31, 2016
7 of 15

EVERYTHING I WROTE IS ABSOLUTELY TRUE.

 

colettelewis
Community Guru
Nichola L Member Since: Mar 13, 2015
8 of 15

Steve, I think you should back up a bit.

 

"even thought here is no difference

if you say 10 hours at $10 that is $100 (you are not covered against scammers)

if you say fixed price $100 (then you are covered by upwork)

silly I know"

 

Upwork can only help (regardless of the amount whether it is $10 or $10,000) if a contract is fixed'rate and has been funded into escrow, or if a contract is hourly, and if the freelancer uses the tracker. Otherwise, it is true that a freelancer could be taking a risk.  This is stated very clearly in Upwork's Terms of Service.

 

smc-odesk
Ace Contributor
Steve M Member Since: Jan 31, 2016
9 of 15

thanks for repeating what I said earlier

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
10 of 15

@Steve M wrote:

EVERYTHING I WROTE IS ABSOLUTELY TRUE.

 


 Did you have an hourly Upwork contract with the client and did you track the time?

 

When you say that the client eventually paid up, how exactly did the client pay you?

 

Through Upwork?

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