May 25, 2021 12:25:33 AM by Beatriz F
Hello, I'm trying to add the Direct to Local Bank payment method to my account but when I enter my IBAN number it says "Invalid IBAN Number. IBAN is different than account number and may vary by country." even though it's the correct IBAN number. I've tried it with and without the first 2 digits, I don't know what to do. I'm from Portugal if that helps.
May 25, 2021 12:40:20 AM by AleksandarD A
Hi Beatriz,
I suggest that you check with your bank regarding your IBAN number. They should be able to help you out with that.
Thank you.
May 26, 2021 06:41:36 AM Edited May 26, 2021 06:42:30 AM by Beatriz F
I've checked with my bank and my IBAN number is correct (I'm from Portugal and this is the format https://www.bportugal.pt/page/iban )
May 26, 2021 07:24:25 AM by AleksandarD A
Hi Beatriz,
Thanks for following up and checking on that. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Apr 9, 2022 10:11:02 AM by Priscilla N
Hello, I'm experiencing the same problem, I am also from Portugal.
Could someone help, please?
Thank you!
Apr 9, 2022 10:21:53 AM by Priscilla N
Hello,
I have the same problem with my VAT from Portugal, that is 100% correct, but upwork could not verify it, and also this vies webpage.
So what should I do now in order to make it work?
Thanks in advance!
Apr 9, 2022 11:49:05 AM by Luiggi R
Hi Priscilla,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Nov 7, 2022 07:40:48 AM by Marta F
Hi Nikola!
I am also facing this issue and I am from Portugal aswell.
Thanks
Feb 23, 2023 05:38:37 PM by Carlos S
Hello! I'm facing the same issue, trying to place my bank details from Portugal.
Can you help?
Feb 23, 2023 06:42:10 PM by Arjay M
Hi Carlos,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. Please allow our support team more time as they are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions via the ticket as soon as possible. You can access your support tickets here once your case is fully reviewed.
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