Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

ID Verification Badge - Continuing Technical Error.

Highlighted
Active Member
Michael C Member Since: Nov 18, 2018
1 of 6

Hi!  

I've been having some difficulty in uploading my driver license to receive the ID verification badge.  I've tried for several weeks and continue to get an error message as shown below;

 

zHHINQ0.png

 

After speaking to support,  I realized that used a short version of my name, 'Mike' vs what's on my ID, 'Michael' and thought that this is what could be preventing me from verification.  Yet after changing to my legal name, I am still unable to upload my ID for verification without seeing this error.  What are some options I can take advantage of to rectify this issue?  I've already tried clearing cookies and cache, as well as using multiple computers and higher resolutions of my ID.  

Thanks!

 

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 6

Hi Michael,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


Untitled
Highlighted
Active Member
Rajat S Member Since: Mar 11, 2015
3 of 6

I have already verified my identity and also completed a video verification successfully few months before but I'm not able to see the Verified badge on my profile. Currently I'm top rated and meet all the eligibility. Please help!

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Hi Rajat,

 

When you become eligible, you’ll be notified upon log in to complete the verification process by uploading an official government-issued ID and meeting with our team for a short video call. After we’ve confirmed your identity, the new badge will be displayed on your profile. Thank you.


Untitled
Highlighted
Active Member
Rajat S Member Since: Mar 11, 2015
5 of 6

Thanks! I have already completed the verification process and successfully passed it few months ago. Do I have to do it again? And what is the eligibility criteria for this?

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 6

Hi Rajat,

Yes, once you become eligible for the badge you will need to submit a valid government ID and finish our short video verification process again. To learn more about this check out this Help Article. Thank you.


Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS