I've been having some difficulty in uploading my driver license to receive the ID verification badge. I've tried for several weeks and continue to get an error message as shown below;
After speaking to support, I realized that used a short version of my name, 'Mike' vs what's on my ID, 'Michael' and thought that this is what could be preventing me from verification. Yet after changing to my legal name, I am still unable to upload my ID for verification without seeing this error. What are some options I can take advantage of to rectify this issue? I've already tried clearing cookies and cache, as well as using multiple computers and higher resolutions of my ID.
I have already verified my identity and also completed a video verification successfully few months before but I'm not able to see the Verified badge on my profile. Currently I'm top rated and meet all the eligibility. Please help!
When you become eligible, you’ll be notified upon log in to complete the verification process by uploading an official government-issued ID and meeting with our team for a short video call. After we’ve confirmed your identity, the new badge will be displayed on your profile. Thank you.
Thanks! I have already completed the verification process and successfully passed it few months ago. Do I have to do it again? And what is the eligibility criteria for this?