Sep 30, 2018 01:40:38 PM by Mohammad Shohel R
Hi there,
I would like to verify my ID. I haven't been asked for it yet though. But the problem is I can't find any link to get started.
Where can I find the ID verification link?
Thanks much for your time.
Solved! Go to Solution.
Oct 1, 2021 11:50:45 AM by Valeria K
Hi All,
We'll be closing this thread from further replies due to it's size.
Check out the following resources about the Types of ID Verification as well as ID Verification Badge as well as this comment.
Oct 4, 2020 10:24:57 AM by Christin X
Hi sir,
I've been facing this issue since long time ie; I can't see identity verification tab on my profile please help me.
Oct 4, 2020 10:45:32 AM by Petra R
Christin X wrote:I've been facing this issue since long time ie; I can't see identity verification tab on my profile please help me.
Unless you have been contacted and asked to verify your identity, there is no need and no way to do so.
ID verification costs Upwork money, and most new freelancers never win a contract and never generate any income, so it would be a waste of money to ID-verify freelancers before they start earning. That's why there is no tab to do so for people who haven't started earning.
Oct 30, 2020 02:42:22 AM by Shelvi M
hello sir i got my first upwork project and now upwork asking me for identity verification but verification page did not displaying id types. it is totally blank please help only one day is left to verify my id. i have try to search "adhar" and "voter id", "election card" etc, but it displays nothing or not having option there.
Oct 30, 2020 02:53:10 AM by Goran V
Hi Shelvi,
You will need to click on the green arrow where it says "Select ID type" in order to be able to proceed. Once you`ve selected the type of ID you prefer, you will need to upload it as well. To learn more about our accepted documents, check out this Help Article. Thank you.
Dec 18, 2019 11:32:32 PM by John Michael R
I'm unable to update the name on the ID Verification tab. I forgot to put my surname and now my account is temporarily on hold. Please help me modify the name on ID verification because I'll be needing that to receive my salary. Thank you!
Dec 18, 2019 11:39:53 PM by Goran V
Hi John,
I checked your account and can confirm that your ID was approved and the hold on your account was removed. If you have any additional questions let me know, thank you.
Dec 19, 2019 10:22:53 PM by John Michael R
Dec 19, 2019 11:45:30 PM by Avery O
Hi John,
I checked your account and it doesn't seem like there is a hold placed on your account. Are you seeing a notification that informs you about an account hold?
Also, if you need to update your name, you can do so by going to your Contact Info page and updating your name from there. If the team finds any irregularities with your name change request, they will reach out to you directly with more information.
Jun 25, 2021 10:38:02 AM by Andrea G
Hi Nguyen,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Dec 19, 2019 12:21:08 AM by Alex O
I am typing in this inquire for the fifth time now...
ID verification does not work. Gives and error message, tried it with 5 different browsers already.
I need this to work. I am fed up with contacting support.
Thanks in advance.
Dec 19, 2019 12:51:38 AM by Goran V
Hi Alex,
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible, and assist you further with your verification. Thank you.
Dec 20, 2019 07:40:16 PM by Sriaravinthan N
My Name is Sriaravinthan. I am a freelancer designer. ( Design Lead in Australian based company)
I have completed my profile page almost . but I couldnt verify my identity verification yet.
The exact cause of this problem is unknown.
please help me to solve this issue
-
Dec 20, 2019 09:32:25 PM by Aleksandar D
Hi Sriaravinthan,
Thanks for reaching out to us. I checked and it seems that you aren't required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future. Meantime, you can check these help articles for more information about the verification processes on Upwork.
Thank you.
Dec 21, 2019 04:53:21 AM by Sriaravinthan N
Hi Aleksandar
Thanks for your mail.
How could I get the ID Verification Badge then
I have met many client projects but I didn't get any response from them yet.
Dec 21, 2019 06:39:09 AM by Aleksandar D
Hi Sriaravinthan,
Once you become eligible/required to complete any of our verification processes, you’ll be notified about it.
Thank you.
Dec 21, 2019 06:38:22 PM by Sriaravinthan N
thanks a lot, Aleksandar
Sorry to bother you. Can you tell me when they can get this solution?
Aug 5, 2020 11:03:26 AM by Miss P
Dec 21, 2019 06:46:41 AM Edited Dec 21, 2019 07:40:37 AM by Aleksandar D
Hello. upwork send me 2 or 3 month ago a message about identy ID Verification . I add my ID CARD . they send me message that We’re reviewing your ID, which can take up to 1 business day. But still not verify. now i want to very it but they did not give me option to upload my ID CARD again. please help me.
**Edited for Community Guidelines**
Dec 21, 2019 07:58:59 AM by Aleksandar D
Hi Hamad,
Please go to Settings > Identity Verification and click on the green button Try Again in order to resubmit your ID and complete the verification process.
Thank you.
Jun 24, 2020 02:55:26 AM by Vardges H
I also want to verify my profile and but can't find verification in my account
Jun 24, 2020 03:13:59 AM by Goran V
Hi Vardges,
Once you become eligible/required to verify your profile our team will reach out to you directly with detailed instructions. Thank you.
May 7, 2021 04:29:02 AM by Amna N
Hi,
i tried to verify my account but i cannot find identity verification in the settings. I havent been told to verify my account but i want to in order for my profile to look more appealing. could you please guide me on what to do and how to verify my accoun
May 7, 2021 04:35:25 AM by Goran V
Hi Amna,
At the moment freelancers can't request a verification from their end. Once you're required to verify your profile our team will reach out to you directly with detailed instructions. Thank you.
Dec 22, 2019 01:35:16 AM by Muhammad U
Can you please let me know if my id is approved or not?
waiting for your response thanks!
Dec 22, 2019 04:00:22 AM by Aleksandar D
Hi Muhammad,
I checked and it seems that your ID document was approved. Let us know if you need further assistance.
Thank you.
Dec 22, 2019 06:09:33 AM Edited Dec 22, 2019 07:05:20 AM by Aleksandar D
In my country, it is very difficult to get a credit card without having so much money in your account and have a good history of the bank account. So i don't have a bank account and had to buy connects to continue working so i bought some connects with my cousin's bank account and removed his account from the billing methods. Now it is asking me yo verify your id but the name it is showing on the top is not mine, it's bank account holder name which i have to match by uploadi governement id card. The reference is shown in the picture.
I couldn't find any email, so i am writing here. Kindly help me out so that i can work smoothly again.
**Edited for Community Guidelines**
Dec 22, 2019 07:47:08 AM by Aleksandar D
Hi Zarak,
Thanks for reaching out to us. I followed up with the team handling your case and you should be all set now. Let us know if you need further assistance.
Thank you.
Dec 24, 2019 06:49:26 AM by Matheus S
I have uploaded ID again and bill doc for reviewing my account.
But I have not received any answer yet.
I want to know the results as soon as possible.
If not, I can lost one offer received from my client.
Please help me.
Thank you.
Dec 24, 2019 06:55:13 AM by Goran V
Hi Matheus,
Once the review is completed our team will update your ticket and assist you further. Just to confirm, I`ve also escalated your concern to our team.
If you have any additional questions, feel free to follow up on your ticket directly. Thank you.
Dec 26, 2019 06:34:46 AM by Areeya Mae N
I would like to ask for help. I don't have valid ID here in the Philippines yet. It's hard to apply here. I don't have money yet to apply that's why I'm trying to work here. Is there anyway to access a chat support team here ? because yesterday, I was able to contact them and tried to start a video call with them but my internet is not in the good shape at that time. What should I do ? the deadline of my identity verification is today.
Jun 17, 2020 11:05:20 PM by Rafael L
Same problem with her. What are the other ways to verify my account?
Dec 26, 2019 09:03:05 AM by Bojan S
Hi Ayatullah,
I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.
Thank you!
Dec 28, 2019 12:12:44 AM by Wajeeh S
Please check this
https://support.upwork.com/hc/en-us/requests/27147559
Full Name is not right i cant update the fullname as i used my father card for the first time and i have tried id verification multiple times but it fails
Dec 31, 2019 09:28:06 AM by Mohamed K
Hello there my account was suspended because it need to be verified by financial statement or bills i did upload some old bills it did't work then now i have new documents i need to upload but i don't know where to upload them or how thank you.