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Re: Your financial account has been suspended.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
711 of 1,879

Hi Sehrish, 

I checked your account and can confirm that you are not being requested to verify your account just yet. Once requested, you should receive an email, or a notification in your Upwork account to complete your verification. 

If you are requested, please try to submit any government-issued ID you have and if there are any issues, the team will reach out to you directly to assist you further.


-Avery
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sehrishanwar2808
Active Member
Sehrish J Member Since: Aug 16, 2018
712 of 1,879
can i verify my id before i have asked to verify and can i provide domicile?
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
713 of 1,879

Hi Sehrish, 

Please know that we do not verify a freelancer's account upon request. This happens randomly, or if the team finds the need to verify your account. 

If your domicile is a government-issued ID, you can submit it for the team's review when you are asked to verify your account.


-Avery
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erzhan11
Active Member
Erzhan B Member Since: Jan 10, 2020
714 of 1,879

I want to make ticket for my verify account.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
715 of 1,879

Hi Erzhan,

 

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

 

Thank you!


~ Bojan
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magnus_ottosson
Active Member
Magnus O Member Since: Jan 13, 2020
716 of 1,879

Hi! I´m trying to "get paid" but I get this message "Your financial account has been suspended." and I dont know how to solve it. The Community Bot is not much of a help.. I dont know how to proceed. Many thanx for your help!

robin_hyman
Community Guru
Robin H Member Since: May 28, 2019
717 of 1,879

Have you checked your payment method?  Make sure it is the correct checking account, pay pal, etc. 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
718 of 1,879

Hi Magnus, 

I checked your account and can see two notifications from 2018 where you were being asked to complete an Identity Verification. Kindly go to this page of your account, and refer to the instructions in the ticket thread to complete your account verification, and lift the hold in your account. 

If you have questions, please let us know by replying on this thread and our team will assist you.


-Avery
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argasurya
Active Member
Arga Surya P Member Since: Jan 13, 2020
719 of 1,879

Hi, Yesterday, i try to add my brother credit card for top up connects, and then i canceled it because it was declined. now in my profile I should verify with my brother ID. What should I do?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
720 of 1,879

Hi Arga, 

I checked your account and it doesn't look like you are being requested to complete any form of verification in your account. 

I would like to confirm that if you are being requested to verify your identity, you will need to submit identification documents that match your Upwork account. 

If you are using someone else's credit card for your billing method to purchase Connects and the team finds the need to confirm some information with you regarding this credit card, they will reach out to you through an email. 


-Avery
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