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shohel95
Community Member

ID Verification

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

 

Thanks much for your time.

ACCEPTED SOLUTION
kochubei_valeria
Community Member

Hi All,

 

We'll be closing this thread from further replies due to it's size. 

Check out the following resources about  the Types of ID Verification as well as ID Verification Badge as well as this comment.

~ Valeria
Upwork

View solution in original post

2,512 REPLIES 2,512

Hi Mohamed,

 

Kindly submit your new documents by following up on your ticket in which you can find a secure link to upload your documents.

 

Thank you.

~ Aleksandar
Upwork

Hello there thank you for fast respond that ticket you send me seem closed
i can't write on it anymore.

Hi Mohamed,

 

I'm sorry about the confusion. You can complete the verification by following up on this ticket in which you'll find a secure link from where you can upload the required documents.

Thank you.

~ Aleksandar
Upwork
amirwaqar300
Community Member

Hello
I am facing same issue with my profile .its not showing option of identity verification..so please help me how can I get baig??

Hi Amir,

 

At the moment you don't have any pending verifications. Once you become eligible/required our team will reach out to you via email with detailed instructions on how to complete your verification.

 

Thank you.

~ Aleksandar
Upwork
cybermaster_99
Community Member

It's been a very long time since I tried using this site; I had created this account back when it was still oDesk and forgot about it until now.

 

Having unshelved said account, I'm still wondering about the verification process. Anything I should expect now?

Hi Alistair,

 

Thanks for reaching out to us. I checked and it seems that you aren't required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future. Meantime, you can check these help articles for more information about the verification processes on Upwork.

 

Thank you.

~ Aleksandar
Upwork

**Edited for Community Guidelines**

Doesn't quite explain what I'm seeing, to be honest.

Hi Alistair,


Rest assured, you`re all set up. There's no need to complete any verifications at the moment. Once It's requested, our team will reach out to you with detailed instructions on how to complete your verification. Thank you.

~ Goran
Upwork
amiel23
Community Member

ID: Not provided as of now as I am waiting for my ID to be released by government issuers.
Video verification: Completed.

 

Question: Will I suffer from this rule? "What happens if I do not pass the verification process?"

Freelancers that are required to verify but do not do so will have their accounts placed on hold. The hold will prevent freelancers from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will also be canceled. The hold will not affect your ability to work on existing contracts. Once you successfully pass the verification process, this hold will be removed."

Hi Amiel,

 

Thanks for reaching out to us. If you are unable to complete your verification at this moment a hold will be placed on your account. However, when you get your ID, you can come back, complete the verification and the temporary hold on your account will be lifted. 

 

Thank you.

~ Aleksandar
Upwork
sehrishanwar2808
Community Member

Hello my name is naheed..
i am a klaviyo expert and i want to verify my id through government provided documents and video call.

but there is an issue. I'm a student and i am just 18 years old and i dont have any government provided documents you have mentioned like ID card, license, passport and green card.

i want to ask you can i provide my domicile as you said you want something which is provided by the government and will have name,father name, address, picture and signature included..

my domicile is government issued document and have all the information listed above included.

other than that i can provide my government issued board result card.

please answer me soon
thanks

Hi Sehrish, 

I checked your account and can confirm that you are not being requested to verify your account just yet. Once requested, you should receive an email, or a notification in your Upwork account to complete your verification. 

If you are requested, please try to submit any government-issued ID you have and if there are any issues, the team will reach out to you directly to assist you further.


~ Avery
Upwork

can i verify my id before i have asked to verify and can i provide domicile?

Hi Sehrish, 

Please know that we do not verify a freelancer's account upon request. This happens randomly, or if the team finds the need to verify your account. 

If your domicile is a government-issued ID, you can submit it for the team's review when you are asked to verify your account.


~ Avery
Upwork
erzhan11
Community Member

I want to make ticket for my verify account.

Hi Erzhan,

 

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

 

Thank you!

~ Bojan
Upwork
magnus_ottosson
Community Member

Hi! Iยดm trying to "get paid" but I get this message "Your financial account has been suspended." and I dont know how to solve it. The Community Bot is not much of a help.. I dont know how to proceed. Many thanx for your help!

Have you checked your payment method?  Make sure it is the correct checking account, pay pal, etc. 

Hi Magnus, 

I checked your account and can see two notifications from 2018 where you were being asked to complete an Identity Verification. Kindly go to this page of your account, and refer to the instructions in the ticket thread to complete your account verification, and lift the hold in your account. 

If you have questions, please let us know by replying on this thread and our team will assist you.


~ Avery
Upwork
argasurya
Community Member

Hi, Yesterday, i try to add my brother credit card for top up connects, and then i canceled it because it was declined. now in my profile I should verify with my brother ID. What should I do?

aocumen
Community Manager
Community Manager

Hi Arga, 

I checked your account and it doesn't look like you are being requested to complete any form of verification in your account. 

I would like to confirm that if you are being requested to verify your identity, you will need to submit identification documents that match your Upwork account. 

If you are using someone else's credit card for your billing method to purchase Connects and the team finds the need to confirm some information with you regarding this credit card, they will reach out to you through an email. 


~ Avery
Upwork

Hi Avery,
When I'm login, I got sticky notification in my account:

Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click โ€œGet Startedโ€ below to begin or โ€œLearn Moreโ€ for details. Thank you! GET STARTED or LEARN MORE
aocumen
Community Manager
Community Manager

Hi Arga, 

Are you redirected to the verification page when you click on the "Get Started" link?


~ Avery
Upwork

Yes, Avery
But my brother's name that previously I used his Credit Card show up on name field, And can't be change.

aocumen
Community Manager
Community Manager

Hi Arga, 

I've looked into this and I have shared it with the Customer Support Team so that they can reach out to you and assist you further with your concern through an email support ticket. 


~ Avery
Upwork
wgathura
Community Member

hello, i have received my first contract on upwork but i cannot accept it unless am verified. Can you please help me with the verification process so that i can accept the contract as soon as possible.

Thanks.

Thank you for reaching out to us, Wekesa.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
humza611
Community Member

My orignal name is H M Hamza Arshad and this is also my profile name and primary name on upwork, but when ever i open my upwork account it says some of mine services are temporarily on hold because of identity varication and when i click on get started it says my name is **Edited for community guidelines**  and asks me to upload national identity proof of this name but this is the name which i gave upwork to bank account name so now my problem is how i can remove it and change this to my real name 
please suggest me 
Thanks in advance 

 

**Edited for community guidelines**

Thank you for reaching out to us, Hamza.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
krystyna789
Community Member

I'm having some issues with uploading my id for verification, it keeps saying that only images are allowed and I've switched between PNG and JPG and i get the same error

Hi Krystyna,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork

Hey there! Good day.

I've been trying to upload my Philhealth ID since last week and the message has always been "we're unable to process...".
That's the only ID I have, that is valid as of now and my due date for verification is tomorrow, June 22nd, Philippine Time. 

I'm already done with visual verification, please do help me. 
Thank you so much!

Hello Ferdail,

 

Thank you for your message. Our team has already reached you via a support ticket to inform you of acceptable documents for completing ID verification on your account.

 

Thank you.

Pradeep.

Upwork
ferdail
Community Member

Good day!

I'm a freelancer in the Philippines, I need help with my ID Verification, I've been trying to upload a very clear photo of my Philhealth ID since last week, (as it is the only ID I have for now that is Valid) and my due date for verification will be tomorrow, June 22nd, Philippine Time.

every day I would check it and only I always get this message "Weโ€™re unable to process your ID at this time. You may be able to add your ID again later." 

Please help me.  Thank you. 

s3cur1ty
Community Member

Hey all,

 

I can't seem to be able to verify my identity, I live in Egypt and have a government issues ID and when I tried to proceed with the verification it shows this message:

 

 

We had some trouble verifying your ID

It looks like you uploaded an unsupported type of ID.

 

 

Any help?

Hi Mohamed,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
lrawson78
Community Member

Hi
I'm trying to verifiy my identity on upwork and my payment goes through my husbands name, not mine.  How do i change that so i can verify my ID?

 

Hi Lindsey,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
gilbert-lumiano
Community Member

Hi! I do have Philhealth ID which is an goverment issued ID. I tried to submit it many times. Please help.

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