Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Identity Verification

argasurya
Active Member
Arga Surya P Member Since: Jan 13, 2020
751 of 2,070

Hi, Yesterday, i try to add my brother credit card for top up connects, and then i canceled it because it was declined. now in my profile I should verify with my brother ID. What should I do?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
752 of 2,070

Hi Arga, 

I checked your account and it doesn't look like you are being requested to complete any form of verification in your account. 

I would like to confirm that if you are being requested to verify your identity, you will need to submit identification documents that match your Upwork account. 

If you are using someone else's credit card for your billing method to purchase Connects and the team finds the need to confirm some information with you regarding this credit card, they will reach out to you through an email. 


~ Avery
Upwork
argasurya
Active Member
Arga Surya P Member Since: Jan 13, 2020
753 of 2,070

Hi Avery,
When I'm login, I got sticky notification in my account:

Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
754 of 2,070

Hi Arga, 

Are you redirected to the verification page when you click on the "Get Started" link?


~ Avery
Upwork
argasurya
Active Member
Arga Surya P Member Since: Jan 13, 2020
755 of 2,070

Yes, Avery
But my brother's name that previously I used his Credit Card show up on name field, And can't be change.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
756 of 2,070

Hi Arga, 

I've looked into this and I have shared it with the Customer Support Team so that they can reach out to you and assist you further with your concern through an email support ticket. 


~ Avery
Upwork
wgathura
Active Member
Wekesa G Member Since: Jan 1, 2020
757 of 2,070

hello, i have received my first contract on upwork but i cannot accept it unless am verified. Can you please help me with the verification process so that i can accept the contract as soon as possible.

Thanks.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
758 of 2,070

Thank you for reaching out to us, Wekesa.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
humza611
Active Member
Hamza A Member Since: Jan 15, 2020
759 of 2,070

My orignal name is H M Hamza Arshad and this is also my profile name and primary name on upwork, but when ever i open my upwork account it says some of mine services are temporarily on hold because of identity varication and when i click on get started it says my name is **Edited for community guidelines**  and asks me to upload national identity proof of this name but this is the name which i gave upwork to bank account name so now my problem is how i can remove it and change this to my real name 
please suggest me 
Thanks in advance 

 

**Edited for community guidelines**

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
760 of 2,070

Thank you for reaching out to us, Hamza.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS