Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Identity Verification

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
731 of 1,915

Hi Arga, 

I've looked into this and I have shared it with the Customer Support Team so that they can reach out to you and assist you further with your concern through an email support ticket. 


~ Avery
Upwork
wgathura
Active Member
Wekesa G Member Since: Jan 1, 2020
732 of 1,915

hello, i have received my first contract on upwork but i cannot accept it unless am verified. Can you please help me with the verification process so that i can accept the contract as soon as possible.

Thanks.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
733 of 1,915

Thank you for reaching out to us, Wekesa.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
humza611
Active Member
Hamza A Member Since: Jan 15, 2020
734 of 1,915

My orignal name is H M Hamza Arshad and this is also my profile name and primary name on upwork, but when ever i open my upwork account it says some of mine services are temporarily on hold because of identity varication and when i click on get started it says my name is **Edited for community guidelines**  and asks me to upload national identity proof of this name but this is the name which i gave upwork to bank account name so now my problem is how i can remove it and change this to my real name 
please suggest me 
Thanks in advance 

 

**Edited for community guidelines**

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
735 of 1,915

Thank you for reaching out to us, Hamza.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
krystyna789
Active Member
Krystyna E Member Since: Oct 26, 2016
736 of 1,915

I'm having some issues with uploading my id for verification, it keeps saying that only images are allowed and I've switched between PNG and JPG and i get the same error

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
737 of 1,915

Hi Krystyna,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
s3cur1ty
Active Member
Mohamed M Member Since: Jan 25, 2020
738 of 1,915

Hey all,

 

I can't seem to be able to verify my identity, I live in Egypt and have a government issues ID and when I tried to proceed with the verification it shows this message:

 

 

We had some trouble verifying your ID

It looks like you uploaded an unsupported type of ID.

 

 

Any help?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
739 of 1,915

Hi Mohamed,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
lrawson78
Active Member
lindsey l Member Since: Jan 30, 2020
740 of 1,915

Hi
I'm trying to verifiy my identity on upwork and my payment goes through my husbands name, not mine.  How do i change that so i can verify my ID?

 

TOP SOLUTION AUTHORS