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identity verification

argasurya
Active Member
Arga Surya P Member Since: Jan 13, 2020
701 of 1,774

Hi Avery,
When I'm login, I got sticky notification in my account:

Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
702 of 1,774

Hi Arga, 

Are you redirected to the verification page when you click on the "Get Started" link?


-Avery
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argasurya
Active Member
Arga Surya P Member Since: Jan 13, 2020
703 of 1,774

Yes, Avery
But my brother's name that previously I used his Credit Card show up on name field, And can't be change.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
704 of 1,774

Hi Arga, 

I've looked into this and I have shared it with the Customer Support Team so that they can reach out to you and assist you further with your concern through an email support ticket. 


-Avery
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wgathura
Active Member
Wekesa G Member Since: Jan 1, 2020
705 of 1,774

hello, i have received my first contract on upwork but i cannot accept it unless am verified. Can you please help me with the verification process so that i can accept the contract as soon as possible.

Thanks.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
706 of 1,774

Thank you for reaching out to us, Wekesa.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 


~ Bojan
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humza611
Active Member
Hamza A Member Since: Jan 15, 2020
707 of 1,774

My orignal name is H M Hamza Arshad and this is also my profile name and primary name on upwork, but when ever i open my upwork account it says some of mine services are temporarily on hold because of identity varication and when i click on get started it says my name is **Edited for community guidelines**  and asks me to upload national identity proof of this name but this is the name which i gave upwork to bank account name so now my problem is how i can remove it and change this to my real name 
please suggest me 
Thanks in advance 

 

**Edited for community guidelines**

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
708 of 1,774

Thank you for reaching out to us, Hamza.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 


~ Bojan
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krystyna789
Active Member
Krystyna E Member Since: Oct 26, 2016
709 of 1,774

I'm having some issues with uploading my id for verification, it keeps saying that only images are allowed and I've switched between PNG and JPG and i get the same error

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
710 of 1,774

Hi Krystyna,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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