Hi! I´m trying to "get paid" but I get this message "Your financial account has been suspended." and I dont know how to solve it. The Community Bot is not much of a help.. I dont know how to proceed. Many thanx for your help!
I checked your account and can see two notifications from 2018 where you were being asked to complete an Identity Verification. Kindly go to this page of your account, and refer to the instructions in the ticket thread to complete your account verification, and lift the hold in your account.
If you have questions, please let us know by replying on this thread and our team will assist you.
Hi, Yesterday, i try to add my brother credit card for top up connects, and then i canceled it because it was declined. now in my profile I should verify with my brother ID. What should I do?
I checked your account and it doesn't look like you are being requested to complete any form of verification in your account.
I would like to confirm that if you are being requested to verify your identity, you will need to submit identification documents that match your Upwork account.
If you are using someone else's credit card for your billing method to purchase Connects and the team finds the need to confirm some information with you regarding this credit card, they will reach out to you through an email.
When I'm login, I got sticky notification in my account:
I've looked into this and I have shared it with the Customer Support Team so that they can reach out to you and assist you further with your concern through an email support ticket.
hello, i have received my first contract on upwork but i cannot accept it unless am verified. Can you please help me with the verification process so that i can accept the contract as soon as possible.