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Re: identity verification

argasurya
Active Member
Arga Surya P Member Since: Jan 13, 2020
801 of 2,225

Yes, Avery
But my brother's name that previously I used his Credit Card show up on name field, And can't be change.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
802 of 2,225

Hi Arga, 

I've looked into this and I have shared it with the Customer Support Team so that they can reach out to you and assist you further with your concern through an email support ticket. 


~ Avery
Upwork
wgathura
Active Member
Wekesa G Member Since: Jan 1, 2020
803 of 2,225

hello, i have received my first contract on upwork but i cannot accept it unless am verified. Can you please help me with the verification process so that i can accept the contract as soon as possible.

Thanks.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
804 of 2,225

Thank you for reaching out to us, Wekesa.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
humza611
Active Member
Hamza A Member Since: Jan 15, 2020
805 of 2,225

My orignal name is H M Hamza Arshad and this is also my profile name and primary name on upwork, but when ever i open my upwork account it says some of mine services are temporarily on hold because of identity varication and when i click on get started it says my name is **Edited for community guidelines**  and asks me to upload national identity proof of this name but this is the name which i gave upwork to bank account name so now my problem is how i can remove it and change this to my real name 
please suggest me 
Thanks in advance 

 

**Edited for community guidelines**

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
806 of 2,225

Thank you for reaching out to us, Hamza.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
krystyna789
Active Member
Krystyna E Member Since: Oct 26, 2016
807 of 2,225

I'm having some issues with uploading my id for verification, it keeps saying that only images are allowed and I've switched between PNG and JPG and i get the same error

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
808 of 2,225

Hi Krystyna,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
ferdail
Active Member
Ferdail M Member Since: Jun 15, 2021
809 of 2,225

Hey there! Good day.

I've been trying to upload my Philhealth ID since last week and the message has always been "we're unable to process...".
That's the only ID I have, that is valid as of now and my due date for verification is tomorrow, June 22nd, Philippine Time. 

I'm already done with visual verification, please do help me. 
Thank you so much!

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
810 of 2,225

Hello Ferdail,

 

Thank you for your message. Our team has already reached you via a support ticket to inform you of acceptable documents for completing ID verification on your account.

 

Thank you.

Pradeep.

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