ID Verification

[shohel95]

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

Thanks much for your time.

[djondinium]

Hi Gilbert,

I checked and it seems that one of our team members already reached out to you directly via a support ticket with more information on acceptable documents for your verification. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively. 

Thank you.

[abeii]

Hi! Help me please! I wanted to purchase connects tonight, but I didn’t have credit card. So I added my boyfriend’s, his name is Mingze, Li. Obviously, it is not to be allowed. Then, a system information prompted: Some of your services are temporarily hold on. And leaded me to verify my identity. But when I get start, the name in the form is Mingze, Li, that credit card’s owner. I can’t change name!! Could you tell me what should I do now? (I have received identity and video verification, and I have successfully passed. )

**Edited for community guidelines**

[bstojadinovic]

Hi Ziyue,

Feel free to upload your valid government-issued ID. If our team needs any additional information, they will reach out to you directly and guide you further thought this process.

Thank you.

[rahmanmotiur68]

Hello Sir, i am motiur i am professional logo and branding designer. last time i can not verify my account , because i lost my internet connection . so can you please again start a verification.

Thank You

[djondinium]

Hi Motiur,

Thanks for reaching out to us. Please go to Settings > Identity Verification and click on the green button 'Get Started' to finish your verification. Feel free to follow up if you have further questions.

Thank you.

[tinker_bell3]

Hi Melek,

I checked this account that you used to post here in the community, and I am not able to locate any request from the team for you to comply with the ID verification. Do you have another Upwork account? Could you please share more information so I can check this for you. You can send me a PM by clicking on my name. Thank you.

[melektarbout]

Hello Joanne ,

Thanks for your responding , and i have sent you a message in private about this issue .

Thank you

**Edited for Community Guidelines**

[g_vasilevski]

Hi Melek,

Feel free to submit your ID and if any additional information is needed our team will reach out to you directly via ticket and assist you further. Thank you.

[ryeborlasa]

Hi,
This is for verifying identity, I can't seem to upload my ID whenever I upload it on upworks' email. It says that it can't upload due to low memory. Please advise. Thanks.

[djondinium]

Hi Ryan,

Thanks for reaching out to us. Kindly go to Settings > Identity Verification and start the process of verification by clicking on the green button 'Get Started'. Feel free to follow up if you have further questions.

Thank you.

[azuela_jeffrey]

[aocumen]

Hi Jeffrey, 

It looks like you are not yet required to verify your identity. If the team finds the need to verify your identity, they will reach out to you through an email, or through a notification in your account. 

[9506fda5]

Hi I am having issues with my ID Verification. I've uploaded multiple different pictures of my ID and non of them have been accepted. How can I verify my id so I can start working.

[g_vasilevski]

Hi Andre,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[onlinewindow]

Hellow,

Where do i upload my scanned identity documents. I dont know where to send it or to upload it. Please help.

I would like to show my id varification badge.

Raisuzzaman

[g_vasilevski]

Hi S M R,

I checked your account and can confirm that you don't have any pending verifications. Once you`re required to verify your profile our team will reach out to you with detailed instructions on how to complete the process. Thank you.

[m_brenna]

I need help verifying my account. I am unable to do so.

[bstojadinovic]

Hi Murphy,

I've followed up with our team regarding your account status and your account has already been resumed. 

Thank you!

[m_brenna]

Hello Bojan,

Thank you for resuming it. am grateful.

[larry_leroy]

Hello, I have been unable to verify my ID. I tried doing it but it doesnt go through. some help would be appreciated.

[bstojadinovic]

Hi Larry Leroy,

A member of the team has reached out to you already regarding this concern and will assist you further. If you aren't able to see the email you should also be able to access the ticket directly here.

Thank you!

[manish22rana]

[bstojadinovic]

Hi Manish,

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[manish22rana]

Thank you.

[baltistani_]

Hello!

Is driving license enough for Identity verification while upwork interview for a freelancer?

[djondinium]

Hi Khadim,

There are different processes with different ID requirements. Feel free to check out this help article for more information on the types of ID verification. I also checked your account and it seems that you don't have any pending verifications. Once you're required to verify your profile our team will reach out to you with detailed instructions on how to complete the process and the acceptable documents.

Thank you.

[f66bbce1]

I' m not seeing identity verification on my Upwork account?

[djondinium]

Hi Muhammad,

I checked your account and it seems that you don't have any pending verifications. Once you're required to verify your profile our team will reach out to you with detailed instructions on how to complete the process.

Thank you.

[akash5798]

I wanted to submit a proposal but when I click on the button it just keeps loading in a new window. After several minutes the request times out.

I tried multiple times with several platforms and also used incognito as suggested in other posts, but it didn't work. Can someone help me with this? Thanks.

[aocumen]

Hi Akash, 

It seems that you were requested to verify your account the first time you registered to Upwork. A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[b1653347]

I submitted my student ID for verification but than found out that it is not accepted now I am trying to upload Govt issued ID but it says " we are reviewing your document ". How to upload the new ID now?

[djondinium]

Hi Rehan,

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[bvipul]

Hello, I have uploaded my Passport image of my scanned passport but it says 'Your ID can't be verified, please use a valid Identity Card'. Can you please tell me, what was the problem with the image, so I can do my verification as soon as possible?

[aocumen]

Hi Vipul, 

It looks like your ID has already been approved. Are you seeing this notification somewhere in your account?

[bvipul]

I see this on the website, so I tried to verify my identity with the image of my scanned passport copy. But it always says, "We couldn't verify your identity"

[g_vasilevski]

Hi Vipul,

Our team has already reached out to you via ticket with detailed instructions on how to complete your verification. Please refer to the instructions shared with you on your ticket with number 27979325, you can access your tickets on this Link. If you have any additional questions feel free to post them directly on your ticket and our team will assist you further. Thank you.

[2ee774c5]

Hi
I submitted my ID for verification 2 days ago but I am yet to receive an approval, or even an answer. Seeing as even if I take a gig now it can be suspended if my ID is not verified, it makes me hesitant to take gigs. So I would like this resolved as soon as possible. 

Best Regards

[bstojadinovic]

Hi Bashir,

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

Thank you!

[dakota11]

If I try to bid on a job I get this message :

This link is expired

Please contact customer support to receive a new URL. The URL will be active for 30 days.

I think it's trying to send me to an older verify page.  

[bstojadinovic]

Hi Demian,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.