Hi, I need to verify my identity. I do no have government issued cards right now, I can provide you my birth certificate but I don't want my account to be on hold. Please help me out
Hi Brandon Melissa,
It looks like you’re communicating with our team regarding this case on your existing ticket. Please allow time for our team to respond and update the ticket. If you have any additional questions please post them on that ticket for further assistance.
Thank you for your patience!
Hi, I'm new to Upwork and was trying to find work to do, but I got a notification saying that my account had been suspended. However, I never got an email or an explanation to this issue and I'd really like to fix it as soon as possible. Is there an email address that I can contact to fix this? Again: I'm still new to the platform, so I could really use some help. Thanks!
Hi Freddie Andrés,
I checked this for you and our team has reached out to you regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.
Thank you for your help, but I still can't fix the problem. I was asked to click on "Get Started", but it doesn't seem to appear on my notification banner or my account settings and I can't directly reply to the moderator, who's in charge of my case.
I checked and it doesn’t look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.
Hope you are doing good.
A few weeks ago I started my verification process. I have sent my ID as required but I never received any response. May I know how much time it takes to verify the account or should I get in contact with Upwork?
Thanks in advance
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