ID Verification

[Mohammad Shohel R]

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

Thanks much for your time.

[Avery O · Accepted solution]

Hi Mohammad Shohel, 

Please know that you will not be able to initiate the identity verification yourself. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification.

[Mohammad Shohel R]

Thank you so much for your great effort

[Muhammad T]

I want id varification by video chatt

**Edited for Community Guidelines**

[Nikola S]

Hi Muhammad,

In order to complete this process please go to your Account - Settings - Identity verification. Click on the Start Chat button and initiate a short video call with our agent.

[Rameez Z]

I got an email after the direct contract payment from client that My account is on hold and i have to provide Government-issues ID and Bank/Utility Statements. But the problem is I only have Government issued ID but not any Bank/Utility statement because I have filled the form recently for opening a bank account and other bills doesn't generated on my name. They wrote in email that if i didn't provide it within 5 days my account will be suspended. I just want them to increaase the deadline so I could open a bank account and generate the bank statement . I want more than 5 days. Please

[Nikola S]

Hi Rameez,

I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response. 

Feel free to follow up on your support ticket and ask any additional questions and our team will be happy to answer you.

[Rameez Z]

May I ask how much time they take to reply on request? Because they gave me only 5 Days and i have to open a Bank account and get the Bank statement in these days. Is it possible to get that in only 5 days?

[Alessandra J]

Hello Nicola I really need help I tried to upload my ID but I didn't recognize it, I didn't have second chances ... I can upload my bank documents and everything else, but I don't even know where and no one has contacted me, I need help, could you contact me?

[Goran V]

Hi Alessandra,

I checked your account and I can see that you have already reached out to our team via ticket. Rest assured our team will update your ticket as soon as possible and will assist you further directly on your ticket. Thank you.