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ID Verification

shohel95
Active Member
Mohammad Shohel R Member Since: Sep 30, 2018
1 of 1,796

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

 

Thanks much for your time.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
2 of 1,796

Hi Mohammad Shohel, 

 

Please know that you will not be able to initiate the identity verification yourself. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification.


-Avery
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shohel95
Active Member
Mohammad Shohel R Member Since: Sep 30, 2018
3 of 1,796
Thank you so much for your great effort Smiley Happy
28567e6b
Active Member
Muhammad T Member Since: Sep 20, 2020
4 of 1,796

I want id varification by video chatt

 

**Edited for Community Guidelines**

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
5 of 1,796

Hi Muhammad,

 

In order to complete this process please go to your Account - Settings - Identity verification. Click on the Start Chat button and initiate a short video call with our agent.

 

~ Nikola

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702d0eb9
Active Member
Rameez Z Member Since: Nov 15, 2020
6 of 1,796

I got an email after the direct contract payment from client that My account is on hold and i have to provide Government-issues ID and Bank/Utility Statements. But the problem is I only have Government issued ID but not any Bank/Utility statement because I have filled the form recently for opening a bank account and other bills doesn't generated on my name. They wrote in email that if i didn't provide it within 5 days my account will be suspended. I just want them to increaase the deadline so I could open a bank account and generate the bank statement . I want more than 5 days. Please

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
7 of 1,796

Hi Rameez,

 

I checked and it seems that you are already in correspondence with our team on your support ticketPlease allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response. 

 

Feel free to follow up on your support ticket and ask any additional questions and our team will be happy to answer you.

 

~ Nikola

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702d0eb9
Active Member
Rameez Z Member Since: Nov 15, 2020
8 of 1,796

May I ask how much time they take to reply on request? Because they gave me only 5 Days and i have to open a Bank account and get the Bank statement in these days. Is it possible to get that in only 5 days?

fb718375
Active Member
Alessandra J Member Since: Mar 10, 2021
9 of 1,796

Hello Nicola I really need help I tried to upload my ID but I didn't recognize it, I didn't have second chances ... I can upload my bank documents and everything else, but I don't even know where and no one has contacted me, I need help, could you contact me?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 1,796

Hi Alessandra,

 

I checked your account and I can see that you have already reached out to our team via ticket. Rest assured our team will update your ticket as soon as possible and will assist you further directly on your ticket. Thank you.


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