ID Verification

[Mohammad Shohel R]

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

Thanks much for your time.

[Avery O · Accepted solution]

Hi Mohammad Shohel, 

Please know that you will not be able to initiate the identity verification yourself. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification.

[Mohammad Shohel R]

Thank you so much for your great effort

[Muhammad T]

I want id varification by video chatt

**Edited for Community Guidelines**

[Nikola S]

Hi Muhammad,

In order to complete this process please go to your Account - Settings - Identity verification. Click on the Start Chat button and initiate a short video call with our agent.

[Ankur K]

Hello, Dear Avery ..!

Yesterday,  I creatd my upwork account as a freelancer

I came from India to study in university of Italy.
I have the italian Residence permit, visa and Indian Passport.

Using these documents I am going to complete the id verfication when you want.
Is it possible for me to complete the verification?

If you kindly tell me about it,  I will be pleased to know this information.

I am a newbie on this platform and request you to kindly help me. I have heard about Upwork.com from my friends and I have good skills in web development.

Duly, I want to work on this platform.

Please help me

Yours thankfully

Ankur Kumar

[Bojan S]

Hi Ankur,

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future. You can check this help article for more information about Verification processes on Upwork and required document for those. 

Thank you.

[Margaret Marie Z]

I'm having trouble uploading my dl ID it says the name does not match my profile and it does. Now its locked me out and I need to speak to customer service. Ahhhhhhhhhhhh!

[Bojan S]

Hi Margaret Marie,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Julian Esteban P]

I am from Colombia. I have some troubles in approving my ID card. They always say 'We're reviewing your documents and will get back to you within 1 business day' and after a few hours, I need to upload ID card again.(I think I am failed)

I have tried several times but no result yet. The front side of my ID card has no date but back side has got it. Is this problem? Please help me.