ID Verification

[shohel95]

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

Thanks much for your time.

[asadkhan7555]

Unable to submit proposal getting error#

This link is expired Please contact customer support to receive a new URL. The URL will be active for 30 days.

[tinker_bell3]

Hi Asad, 

We checked, and it looks like the team has previously requested that you complete the verification process. Please check the notification they sent and provide the documents they requested so that they can review and assist you further. Let us know if you need further assistance. Thank you!

[asadkhan7555]

Hi thanks for replying to my question but to be honest I did not received any email regarding verification process can upwork send me verification link again I will be happy to do the verification one more thing I had been trying like 2 years to get me Upwork profile live here so i don't have problem on doing the verification 

[djondinium]

Hi Asad,

Thanks for following up. One of our team members already reached out to you directly via a support ticket to assist you further with your verification.

Thank you.

[4c39df13]

For the past two days I have been trying to verify my "Get Paid" account with my drivers license jpeg and other statement.  I keep getting this error.  I've tried on Chrome and Firefox and also cleared my cache.

Please assist

[bstojadinovic]

Hi Ralph,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[arod17]

I have been trying to get my profile set up but that last thing  I need to do is verify my identity. The problem is that my Driver's License recently expired.  The CA DMV offices are currently only taking appointments.  The soonest available appointment is in two months! They have reduced their services because CA just issued the mandatory shelter-in-home policy. The last place I am trying to go to during this pandemic is the DMV. Please help.

Also I lost my social security card.

May I use a W-2 form or something to verify my identity?

[g_vasilevski]

Hi Alex,

I checked your account and can see that you have submitted your ID for a review. Once the review is completed our team will reach out to you directly with more details. Thank you.

[arod17]

Hi Goran,

I appreciate the response. That's correct. I did submit it using the app when it asks you to take a picture of your Driver's License but I am fairly certain that it is going to deny me because it expired recently. And renewing it implies visiting the dmv, which thus implies I will be having to wait several months to schedule an appointment. Here in CA they are only accepting appointments at the moment after the covid-19 pandemic shelter-in-home order went into effect yesterday.

They did mention that they were giving DL renewal extensions(up to 60 days)during this time period. I attached a screenchot of the message shown on the dmv ca website if that helps.

[df25d4b8]

I am waiting for an identity confirmation request, but it is too late. This hurts me

[bstojadinovic]

Hi Namane,

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

Thank you!

[yacinemaster]

hello there, 

can you please help me so i can verify my ID succesfully ? and thanks 

[g_vasilevski]

Hi Boutemtam,

I checked your account and I can see that you have followed up on your ticket. Our team will assist you further directly there as soon as possible. Thank you.

[e_tangaza]

Hi i can´t access verification ID in my account, can you help me please?

[djondinium]

Hi Elly,

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

Thank you.

[zafarbk]

Hi there

I am also facing the same issue 

This link is expired

please suggest how we resolved the issue 

[aocumen]

Hi Zafat, 

A member of the team will reach out to you to assist you further with your concern. 

[b_baldanov]

- Hi!I would like to pass the video check as soon as possible so that there will be no misunderstandings in the future.Is it possible to speed up the process and send me a request for verification?

[petra_r]

---

Banzaragsha B wrote:

Is it possible to speed up the process and send me a request for verification?

---

No, that is not possible. 

[b_baldanov]

what should I do to be able to pass verification?

[aocumen]

Hi Banzaragsha, 

It doesn't look like you need to verify your account yet. Please know that verifications cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process. 

[collingstp]

When I try to access jobs I get this message.

This link is expired

Please contact customer services to receive a new URL. The URL will be active for 30 days.

[aocumen]

Hi Terence, 

Looks like this verification link is from years ago. I'll share your concern with the Customer Support Team so that they can reach out to you and assist you further.

[digitechunlimted]

Hello my account was suspended, I am new to upwork and I have submitted all of the documents they required. Can someone tell me why my account was still suspended? Thanks

[kochubei_valeria]

Hi Himaad,

I see you have a support ticket open regarding your account issues. Please, refer to it for more information about your account suspension and verification. 

Thank you!

[hayder204]

Hello,

I have 1 day left on account for identity verification. I already verified video interview.

Issue:
My Pakistan national ID card is in urdu language so upwork system does not detect it.
My passport is in English but expired since August 2019.

Help needed:

I have tried to contact via support tickets but no avail. All govt offices here are closed at least till 14 April. So I cannot renew my passport for verification.

I am new to upwork and have my first active contract. If my account goes on hold, it would destroy my freelance career before it even began.

If any official from upwork could help me in this, it would be greatly appreciated.

I'm posting here as last resort because I cannot find any plausible solution anywhere. And it's a panicking situation for me.

I hope upwork takes care of it's users in this time of crisis.

Waiting for response ASAP!

[djondinium]

Hi Muhammad,

I'm sorry to hear about your difficulties with the verification. I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

Thank you.

[hayder204]

Thank you. I'm waiting for a response on ticket.

[hsportugal]

So, i got my account verified but i got the Some of your services are temporarily on hold message. 

Where should i send my government ID to?

[bstojadinovic]

Hi Hugo,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[samiullah223]

Hi

I hope you are doing wellI recently got my ID verification approved

.And I had got the badge too But when I added added payoneer as withdrawal method I was again asked to submit the verification document.

Please helpThank You

[bstojadinovic]

Hi Muhammad,

It looks like you already chatted with our team. You will be notified within 24-48 hours about your account status.

Thank you!

[samiullah223]

Thank You for reaching out.

I will wait for the response

I just intend to know that is it required to verify again when once you have been verified on the same day>?

[ovcoast]

I was late on Id verification 

for 3 weeks i was on medical condition and returned this week and i have verified Id through a video call after few minutes i received verification badge then my account got suspended for no reason any one can explain this ?

[aocumen]

Hi Harsha, 

I'm sorry for the delay as I had to check this with the team. Kindly refer to Ticket #27935665 on this page and please complete the verification request so that the team can review your account further. I would like to confirm that this verification is separate from the verification you have complete for the ID Verification Badge. If you have further questions, please don't hesitate to reach out. 

[ovcoast]

Hi

this Link has Expired Please send me a New Link

thank you

[g_vasilevski]

Hi Harsha, 

I checked your account and I can see that you have already followed up on your ticket. Our team will assist you further as soon as possible directly on your ticket. Thank you.

[ovcoast]

Hi

the link related to this has expired please send me a new Link to this verification i have already completed the standard verification and earned verify badge 

[ek5404]

I received my identity verified badge yesterday but upwork is still asking me to verify my identity

[g_vasilevski]

Hi Ehsan,

Could you please log out and then log in again? Once you`ve logged in let me know if you`re still seeing the same message on your end. Thank you.