ID Verification

[shohel95]

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

Thanks much for your time.

[luiggi_rosado]

Hi Kennedy,

I'm sorry to hear about your situation with the verification process. I see that the team already followed up with you via a support ticket and they'll continue to assist you from there. 

[husseinblack]

The verification status says 1 working business day! it's going to 2 weeks already.

I need to use my account asap! Why is it taking forever to just do simple ID verification ?

[pradeephele]

Hello Kennedy,

Thank you for your message. I see that you are already communicating with the relevant team via a support ticket here. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

Thank you

Pradeep

[usamakhoso369]

my account is hold with notification like this 'Your account is on hold. Verify your identity to submit proposals and withdraw earnings. Get started.'



But when I do this process, I received notification 'We are unable to complete ID verification at this time.

[pradeephele]

Hi Usama, 

Thank you for your message.

I am sorry to hear about the issue while completing ID verification. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

Thank you.

Pradeep

[moizchodhry]

Hi there!

Im'm a freelancer from pakistan, i have joined the UPWORK community and i need to get verified 

I want my id to be verified so i can start freelancing as a verified agent! 

[pradeephele]

Hi Moiz,

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you.

Pradeep

[nathelee40]

Hi, I need assistance in verifying my ID as my name is different from what is on my account

[prestonhunter]

re: "Hi, I need assistance in verifying my ID as my name is different from what is on my account"

This is a simple matter.

Just make sure that your Upwork profile name is your legal name.

And be sure to use that same name as your payment withdrawal account name.

And make sure that is the name that appears on your government-issued identity documents.

[ec08039d]

Yes

[ocmaneommar]

I am having difficulty in ID verification

[bstojadinovic]

Hi Muhammad,

I checked and it doesn’t look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

Thank you! 

[martina_plaschka]

---

Nathelee R wrote:

Hi, I need assistance in verifying my ID as my name is different from what is on my account

---

Verifying means that you are able to confirm your upwork profile name by official documents. If that is not possible, you can't be verified. 

[bstojadinovic]

Hi Nathelee,

You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly and will suggest editing your Upwork profile name to match your bank or payment account name.

Thank you! 

[145c6cdd]

I am unable to verify my ID. Can you help me?

[pradeephele]

Hi Muhammad,

Thank you for your message. Could you please clarify why you are unable to verify your ID? You can initiate your ID verification from this link by clicking the 'Get Started' button. Feel free to message us if you need further assistance.

Thank you.

Pradeep

[qasim637]

I got verified through visual verification on 24 Sep, 21. however, facing problems in ID card verification. I am uploading the same document that I used every time for Upwork verification, but this time not getting verified. please, someone, help me in resolving the problem

[bstojadinovic]

Hi Muhammad,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[luiggi_rosado]

Hi Muhammad,

I see from the title of this thread you're having trouble sending proposals. I've shared your concern with the team and one of our agents will be reaching out to you via a support ticket to assist you further.

[hm_usman]

Thanks Luiggi,

I have two following questions:

1. My Government-issued ID card includes address but in URDU language. But the Account statement includes residence address in English language. Will it be acceptable? 

2. Can I provide the downloaded bank account statement in PDF format?

[djondinium]

Hi Muhammad,

I already followed up with the team handling your case and you can expect an update on your support ticket very soon.

Thank you.

[c4dfe6f3]

Hi everyone!

I'm getting difficult when I want to verify my identity. I've received the request that I need to verify my identity within 7 days. But the thing is when I hit the "get started" button, it notifies me that "We are unable to complete ID verification at this time."

Someone has experience with this, please give me advice. I am really thankful for this.

[luiggi_rosado]

Hi Phuong,

I'm sorry to hear you're having trouble with the verification process. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[c4dfe6f3]

I hope it will work

Thank you, Luiggi

[c4dfe6f3]

Hi Luiggi,

I've tried to connect to agents via support ticket but It did'not work. Even when I go through Help & Support, it still not.

I don't know why. I hope to get the direction how I can fix it and verify my account via my email **Edited for Community Guidelines** 

Thank you so much

[pradeephele]

Hi Phuong,

Thank you for your message. I see that the relevant team has already notified you via a support ticket here. You can also view and respond to this ticket via your registered email. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

Thank you.

Pradeep

[9eed17dc]

I want to know whether my identity verification has been successfully approved or not

[dd63c576]

If you can send proposals, it means you are approved. Simple Solution is that.

[andregutierrez22]

Hi Karim,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[kochubei_valeria · Accepted solution]

Hi All,

We'll be closing this thread from further replies due to it's size. 

Check out the following resources about  the Types of ID Verification as well as ID Verification Badge as well as this comment.

[39e4d3dd]

Hey, I really need some help.

I just got an offer for a job listing I applied for on Upwork. It's now asking for identity verification.

I renewed my ID 5 months ago but still don't have it. I emailed SOS multiple times and eventually ordered a replacement, but I still don't have it another month later. All I have is my expired ID from before I turned 18 in May. I thought if I took a picture of the ID with the renewal slip in frame it would work, but the app denies me as soon as it registers the ID as expired.

I'm panicking a little, I don't want to lose my new job. What can I do? I have my birth certificate, old ID, temporary permit paper for renewal that goes with the ID, I have proof of address with my mail, I have school IDs, I can video chat, whatever is needed. Please help!

Can someone work with me so I can confirm my identity? Let me know what I can do.

[aocumen]

Hi Abby, 

I'll go ahead and ask the help of the team handling the verifications to reach out to you and assist you further with your concern.