ID Verification

[shohel95]

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

Thanks much for your time.

[aocumen]

Hi Mohammad Shohel, 

Please know that you will not be able to initiate the identity verification yourself. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification.

[shohel95]

Thank you so much for your great effort 🙂

[28567e6b]

I want id varification by video chatt

**Edited for Community Guidelines**

[egaruth]

Hi Muhammad,

In order to complete this process please go to your Account - Settings - Identity verification. Click on the Start Chat button and initiate a short video call with our agent.

[702d0eb9]

I got an email after the direct contract payment from client that My account is on hold and i have to provide Government-issues ID and Bank/Utility Statements. But the problem is I only have Government issued ID but not any Bank/Utility statement because I have filled the form recently for opening a bank account and other bills doesn't generated on my name. They wrote in email that if i didn't provide it within 5 days my account will be suspended. I just want them to increaase the deadline so I could open a bank account and generate the bank statement . I want more than 5 days. Please

[egaruth]

Hi Rameez,

I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response. 

Feel free to follow up on your support ticket and ask any additional questions and our team will be happy to answer you.

[702d0eb9]

May I ask how much time they take to reply on request? Because they gave me only 5 Days and i have to open a Bank account and get the Bank statement in these days. Is it possible to get that in only 5 days?

[fb718375]

Hello Nicola I really need help I tried to upload my ID but I didn't recognize it, I didn't have second chances ... I can upload my bank documents and everything else, but I don't even know where and no one has contacted me, I need help, could you contact me?

[g_vasilevski]

Hi Alessandra,

I checked your account and I can see that you have already reached out to our team via ticket. Rest assured our team will update your ticket as soon as possible and will assist you further directly on your ticket. Thank you.

[kevine_andrew]

I'm trying to process Identity Verification. I uploaded my Government ID but the system is not accepting it. Is there someone who can assist me? 

[tinker_bell3]

Hi Kevine Andrew,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[kevine_andrew]

Hi Sir. Do you know how to access video verification process?

[tinker_bell3]

Hi Kevine Andrew,

You may access the ticket from our team by going here. One of our agents will update your ticket to assist you directly. Thank you.

[mdpolash56]

Hi
Identity is not very verified in my account. Please verify my ID.

[tinker_bell3]

Hi Md,

It looks like you are not yet required to complete this step. If you are required, you’ll be notified upon log in to complete the verification process by uploading a non-expired government-issued photo ID and meeting with us for visual verification. After we’ve confirmed your identity, the new badge will be displayed on your profile.

[5d9302ed]

Hello, I'm trying to send a proposal but I have to verify my identification. I think my issue is that my ID is in black and white and it is telling me it must have color on the ID. May I receive some assistance on this matter?

[tinker_bell3]

Hi J,

I've shared your concern about completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

[5d9302ed]

Ok, thank you Joanne for the fast reply. So just making sure I should expect an email from one of the agents correct?

[djondinium]

Hi J,

Yes, that's correct. The team just reached out to you now via this support ticket and an email notification was sent as well.

Thank you.

[c4494797]

today is my deadline for id verification.any help please?

i keep receiving an error message of ''your session has timed out''.what to do? thanks.

[g_vasilevski]

Hi Maya,

Could you try to clear your cache and cookies or log in via another browser to complete your verification? Thank you.

[traianpostolachi]

Hello UPteam,

I recently received a message that I need to be verified. Although, I already have several jobs completed on Upwork. I remember that I already submitted some of my ID for verification.

Now I have a new accepted job, but Upwork requires me to verify again. When I click get verified an error appears, please check the screenshot below. 

Thank you in advance

**Edited for Community Guidelines**

[g_vasilevski]

Hi Traian,

Could you try to clear your cache and cookies or log in via another browser to complete the verification process? If you're still experiencing the same problem after this, let me know here. Thank you.

[traianpostolachi]

Hello,

I cleared the cache and cookies and the same problem persists.

[g_vasilevski]

Hi Traian,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

[traianpostolachi]

Hi,

I tried via a different browser and it worked Thanks.
But could you please check, I remember I already sent and passed the ID
verification.

Awaiting your response

[hassanmushtaq99]

Hi,

I have been asked to verify my identity but somehow, I've reached the max number of attempts to verify my profile - I don't know what's the issue with verification. Now I'm unable to apply for the jobs.

Here's the screenshot.

Help me go through this. Thanks,

[tinker_bell3]

Hi Hassan,

I've shared your concern about completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

[kquintana]

Hi Nikola / moderators,

I have a valid government ID, but mine was marked as unable to be verified and now I can not apply to any jobs. I submitted a request, but no one has reached out to help resolve it even though it was marked as resolved. Please help. Thanks!

[bstojadinovic]

Hi Krystina C,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[f3cbf964]

Hello,am trying to verify my account since 3-4 days but its not getting verified ,maybe beacuase of this I havent received my funds to the local bank yet....Everytime its failed to verify my ID document verification...My Visual verification is already completed,only id document verification is left

Please help me with this as soon as possible,orelse my id will be banned after 24th May

[bstojadinovic]

Hi Ankit,

Please refer to this ticket for more information regarding the verification process, where our team already shared tips about the acceptable ID required from you. 

Thank you.

[38e5e978]

Upwork has recently put all my services on hold whats me to verify who i am but when i click "get started" says to input my birthday and when i do the the green next dosent light up. there fore i cant very who i am. so cant pay the freelancer cause i need complete that step. Help!

[andregutierrez22]

Hi Israel,

I'm sorry for the inconvenience this has caused. Could you please confirm you're inputting the date in the following format? 

YYYY-MM-DD

Year-Month-Day

Example: 1993-06-24

If so, could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?

[usman4411]

Same issue...
I also tried many times but my not working please hep me because my account is temporary hold 

[66f83844]

Hello dear workers! I need help with my ID verification!
First, i am new on upwork. My ID document is some damaged, so I just scanned other document which i realized (after read the rules) it is wrong.
Is there another way to verify my ID? Just for video call for example, because it's really hard to get a new ID document in my country (Venezuela) and it could take months.
I don't have passport or something else, just my damaged ID document.
Thank you for reading and for the support!

[egaruth]

Hi Ronald,

Thank you for reaching out to us. Please check out this help article for the list of acceptable documents for verification.

[mariem1993]

Hello,
I cannot verify mu account.
Please how to do?
Best regard.

[pradeephele]

Hello Maryem,

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you

Pradeep H.