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shohel95
Community Member

ID Verification

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

 

Thanks much for your time.

ACCEPTED SOLUTION
kochubei_valeria
Community Manager
Community Manager

Hi All,

 

We'll be closing this thread from further replies due to it's size. 

Check out the following resources about  the Types of ID Verification as well as ID Verification Badge as well as this comment.

~ Valeria
Upwork

View solution in original post

2,512 REPLIES 2,512
jpaulbuenabajo
Community Member

I can't find any part of my profile to start getting a verification on my profile here at upwork. Tried to google, ask the automated support for a link and it's only bringing me to the home page of upwork. Can somebody please help me why am I not able to get started on Identifying my verification? I've used this link so far but doesn't help at all https://www.upwork.com/ab/identity-verification/

No, that's not how this works. You don't initiate this. Just do it when Upwork asks you to. Until then, don't worry about it.

Thank you for the reply. It looks like that I just have to wait for it.

saqib-nazir
Community Member

 

Hi upwork,
here I am new on upwork , but I have market experience for more than 15 years it's my owner to work with upwork. As I am new here and facing some issues your quick help is very appreciated to me my name is "Saqib Nazir" but when I am going to verify my account it shows me someone else name. I have seen everywhere in my profile but can't see that name.

Please solve this issue so I can serve my services on upwork without any delay.

Regards
Saqib Nazir

Hi Saqib,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork
developpro
Community Member

Respeced Team ,

 

With due to respect ,This is regret to inform you that while buying connect through my debit card its suddently ask me for ID verificaton which is provided on time but they algorithium or robot still stuck not verifiy i dont know why upwork do this verfication through roboat or AI  upwork need to verify manually  however let come to the point i have amount in my debit card but unfortunately its not charge and ask for verfication document which i provided after this the notification pop up comes it say it may take time review manually its really good deccision i appreciate this but it make stuck while due working on upwork because here every second is crucial for new commer so i would like to make extremely request to upwork do this as soon as i will b glad to do work with upwork because upwork is top patform for freelancer who can earn as much as they can b their skills .

 

Thank you

Reguard

Amir Ali

Hi Amir,


I`m sorry about the inconvenience this had caused you. I checked your account and can confirm that your verification was completed. If you have any additional questions let me know. Thank you.

~ Goran
Upwork

Respected Goran V,

 

I appreciate for your swift reply ,i should know why i dont get verification however my payment has been done 

Hi Amir,

 

Could you please reach out to me via PM with more details about the payment you`re referring to? Thank you.

~ Goran
Upwork

Respected Goran V,

 

I dont understan what is PM can you tell how can i?

Hi Amir,

Please click on my name and then on the Message button, you will be able to send me a private message. Thank you.

~ Goran
Upwork

check your inbox

Why should i not get verification badge on my profile

Respected Goran V,

 

this is inform you goranv i am glad to do conversation with you actually i have sumitted my document but still i cant get verification badge on my profile will you please help me to getting this badge i know you are solution expert 

Hi Amir,

 

It looks like you were asked to verify your identity and you have successfully done so. At times we require our users to verify their identity in order to access or continue to access the Upwork marketplace. We do this because it is a critical part of maintaining a trusted online global workplace and keeping Upwork safe and fraud-free. 

 

This is, however, different from the ID verification badge that your account is not eligible for yet. You will receive a notification once your account is eligible.

 

Thanks!

~ Bojan
Upwork

its mean my id verification not done thats why i m not geeting badge am i right ?

i just do 2 enable authorization complete also

chrism08873
Community Member

So, in NJ, only 10 characters are used for your first name.  Since mine is "Chistopher", my license has "Christoph".  So "Christoph" is what I ended up getting for a name when I took a photo of my license for upwork.  Fast forward to updating my payment info....I can't.  The banking details / card details has "Christopher", which is correct and this doesn't match with "Christoph" in the Upwork profile.  I submitted a help request to have the name manually updated to "Christopher".  It shows as the correct "Christopher" now, however Upwork is once again asking me to verify my ID.   Ugh, so so frustrating....

Hi Christopher,

 

I`m sorry about the inconvenience this had caused you. I checked your verification and it was successfully completed. If you have any additional questions let me know, thank you.

~ Goran
Upwork
kyleserrano1010
Community Member

 

Hi Kyle,

 

Thanks for reaching out to us. I'm sorry for the inconvenience this has caused you. I followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
Upwork
tarikul_786
Community Member

Actually I have migrated to my new work place, therefore I opened a new bank account with my new residing address. So how can I proof that information match with my bank account ? I have Government Issue National ID card that holds my updated address too.

 

What I should I do to pass my ID verification

Hi Md Tarikul,

 

Thanks for reaching out to us. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.

 

Thank you.

~ Aleksandar
Upwork
berdibek-karagul
Community Member

Hello to all. I have a question. How to pass verification if I donโ€™t have a verification section?

Hi Berdibek,

 

Currently, you aren't required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future. Meantime, you can check these help articles for more information about the verification processes on Upwork.

 

Thank you.

~ Aleksandar
Upwork
mike_220884
Community Member

I do need please with this, I wen through a process of verification before, showed my passport, made the video call and I gained my identity batch, but I sign into my new iPad and then I have a warning that some feature may be off for now until I verify my identity...I don't understand, does anybody know why is this happening? It causes me some anxiety, please if anybody knows what to do...let me know, thank you so much.

aocumen
Community Manager
Community Manager

Hi Miguel, 

I checked your account and can see that you are being requested to complete a Government ID verification. Please know that on Upwork, you may periodically requested to verify your account as part of our efforts to make sure that the marketplace is safe for all users of the website. This is also noted in the Upwork User Agreement, Section 1.6 Identity and Location Verification where it says that - 

 

"When you register for an Account and from time to time thereafter, your Account will be subject to verification, including, but not limited to, validation against third-party databases or the verification of one or more official government or legal documents that confirm your identity, your location, and your ability to act on behalf of your business on Upwork... When requested, you must timely provide us with complete information about yourself and your business, which includes, but is not limited to, providing official government or legal documents."

 

You may also refer to this help article for more information on the different verification processes we have on Upwork.


~ Avery
Upwork
albertus223
Community Member

Hi Respected Members of Upwork!

I have already verified and confirmed my account by submitting a ID and also Via video verification. But unfortunately when I attempt to submit a proposal I am prompted to provide the information all over again. I had communicated with 3 of your support agents who genuinely wanted to help but transfered me from one department to another saying I was with the wrong support group. The last person I spoke with wasn't able to provide me with an answer and asked me to send an email through which I have done and not received any response at all. This honestly is very inconvenient as I have never had any problems with this before and now I am unable to submit proposals for prospects. Your speedy assistance would be much appreciated and wish you all the best!

Regards

Albertus D

Hi Albertus, 


I'm sorry for the inconvenience this has caused you. Please allow me some time to look into this, and I'll get back to you once I have more information about your account.


~ Avery
Upwork

Thank you and I will wait patiently. Much appreciated!

Hi Albertus, 


I can see that you were able to file a ticket regarding your concern. I have followed up with the team so that you can be assisted further through your support ticket. 


~ Avery
Upwork

Hi there! Im sorry to be a bother but would like to know as to what the
update on my inquiry is? As the restriction is still there. Hoping for your
prompt response and kindly have a wonderful day ahead of you!

Regards,

Albertus D

Hi Albertus,

 

I can confirm that the team reached out to you through Ticket #27298446 with more information about your concern. You should be able to access your ticket here and through your email inbox. If you need further assistance, please feel free to update the same ticket thread so that the team can assist you. 


~ Avery
Upwork
hashmtimhya
Community Member

Hi. I have received a verify identify message and only have until the end of today to upload it. But my ID comes in two weeks. Do you give me another deadline to upload it?

Hi Mhya, 


You should be able to submit any government-issued ID that meets the criteria listed here. If you do not have any valid ID that meets the requirements, I would recommend that you reply to your support ticket and let the team know about your concern so that they can assist you further. 


~ Avery
Upwork
samaromar
Community Member

Hello,

 

i have a problem with my account that i don't know if i solved properly..

 

i wanted to buy connects through my husband credit card and when i put it on upwork i had a problem that you needed to confirm my ID and when i tried to upload my passport photo my husband's name was forced to be my name ,.. so i uploaded the photo anyway ,.. kindly help! .. thanks

Hi Samar,

 

Once the review is completed our team will reach out to you with the results. If additional information are needed our team will open a ticket for you. Thank you.

~ Goran
Upwork

thanks, i'll be waiting .. 

mhmd0409
Community Member

After i got the verification badge , my id got back for reviewing again and i have that message at the top of my feed ..  Verify your Identity by 10/29/2019 UTC to continue winning jobs

Hi Mohamed,

 

I'm sorry for the inconvenience this has caused you. I checked your account and you should be all set now. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
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