ID Verification

[shohel95]

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

Thanks much for your time.

[your_dev_tyler]

Hello, can you help me with verifying my passport card, please.
My full name is Tyler-James  Fishleigh-Leti. In my profile my name is Tyler Fishleigh-Leti, i am very worried that because of this upwork can not confirm my documents,  can you solve my problem ,please?

**Edited for Community Guidelines**

[g_vasilevski]

Hi Tyler,

To submit a name change request go to Settings > Contact Info > update your name. If you have any additional questions let me know, thank you.

[your_dev_tyler]

Thanks, i changed my UpWork name to my full name

[your_dev_tyler]

It will be applied now?

[g_vasilevski]

Hi Tyler,

Once your request is reviewed our team will reach out to you with the results, thank you.

[6fd872aa]

Hi,

I didn't received any identity verification. what should i do to verify it?

Thanks

[aocumen]

Hi Ace, 

It looks like there is no need to verify your identity as of now. If the team finds the need to do so, they will reach out to you through a notification in your account, or through a an email with more information on how you can complete the verification of your account. 

[bgrenee]

Hello! My name is Bianca Gutierrez and I need to verify my however I have tried in the past and no one got back to me. I'd love to have help. I keep getting the "you've reached the maximum number of tired to upload your id message. 

[bstojadinovic]

Hi Bianca,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[k_pidlubna]

Hello!

Bojan S, could you please check my account. I want to know whether I  need to complete any verification process. There was no option to upload my documents in profile settings.

[bstojadinovic]

Hi Chrystyna,

Thank you for following up. I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

Thank you!

[success1599]

Please sir, am having difficulty when trying to verify my identity using voters ID

**Edited for Community Guidelines**

[g_vasilevski]

Hi Success,

I can see that you have followed up on your ticket with additional details. Our team will assist you further on your ticket as soon as possible. Thank you.

[success1599]

The Error Message: We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute.

[mayur_92]

Can you check mine please

I am getting this strange error

We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute.

[g_vasilevski]

Hi Mayur,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[iqbal-tarmah]

Hi Sir, 
I have given a video call 4 days ago and submitted documents but still my profile is not verfied . Any suggestions ? 

[tinker_bell3]

Hi Tarmah,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[drazic-nikola]

Hello,

I would like to verify my ID.  I haven't been asked for a week yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

[g_vasilevski]

Hi Nikola,

One of our team members will resend the ticket to you as soon as possible with detailed instructions on how to complete this short process. Thank you.

[m_pecija]

Hi,

I did video verification before 7 days ago. I would like to verify my ID and get the badge. I think it's more easier to get a job with a badge. I don't have any option it my settings to verify the ID. How can I do that?

Thank you

[bstojadinovic]

Hi Miso,

At this time, only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account to complete the verification process by uploading a non-expired government-issued photo ID and meeting with us for a short video call. After we’ve confirmed your identity, the new badge will be displayed on your profile. 

Thank you!

[dillan1998]

Hi I want to verify my account but it asks me for passport, but I only have my Drivers licence and Government ID.

Please help.

[tinker_bell3]

Hi Dillan,

To complete the identity verification for earning an Identity Verified badge, you will need to 

1. Provide a valid government-issued ID
2. Complete a video verification call

Here's the help article for more information. Could you please confirm where you found the information that a passport is required? Thank you.

[lsmoya]

Hi Joanne,

Is government verification ID is the only ID I can provide? As far as I understand I can provide my international passport as a verification ID and it will be enough. Is that correct?

[tinker_bell3]

Hi Larry,

I checked your account and see that you already have an open ticket regarding your concern with the acceptable documents for ID verification. One of our team members will update your ticket and provide you with more information. Thanks!

[vakelly]

Thank you for the reply Avery. They sent me an email requesting I upload my ID along with detailed instructions to do so under settings. However, when I go into the settings there is no identity verification link. I am also receiving messages stating they are awaiting me to complete the verification.

[bstojadinovic]

Hi Kelly,

I checked the link provided in your support ticket and it's working on our end as expected. May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.

Let us know if the issue persists.

Thank you.

[tam106]

Please help me!

After i have video call for ID verification , all of my proposals move to archived? and when i click in several job in the platform said : Withdrawn: Job application is cancelled by Upwork

What i can do for my proposals come back?
Tam
Thank you so much.

[g_vasilevski]

Hi Tam,

Unfortunately, you won't be able to return your proposals, you will need to send new proposals if you would like to apply for the same jobs again. Thank you.

[steeje01]

Hello,

I received an error "We were unable to authenticate your ID" when attempting to verify my location with a valid US ID.   My account was suspended. 

Please help!

Thank you,

Jess 

[bstojadinovic]

Thank you for reaching out to us, Jessica.

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

[itsawan92]

I have receive email for verifcaion bu i have alread verified my ID and other. why getting message now? but still badge is not showing

[tinker_bell3]

Hi Ahmed,

We're sorry for the inconvenience. As confirmed by our team, your profile is verified and the badge is showing on your profile. Thank you!

[itsawan92]

When will i receive rising talent badge ?

[aocumen]

Hi Ahmed, 

The Rising Talent status is assigned automatically when a freelancer meets the requirements listed here. This process is working as designed and we can't specify a reason why a freelancer is or isn't eligible for receiving the Rising Talent badge. Once you qualify, you should receive a notification letting you know. 

[felicia-reich]

Hi,

I received an Identity verification link but it sends me directly to the jon board. Could you please help me ensure ID verification?

[bstojadinovic]

Hi Felicia,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[polashsahel12]

Hello Avery,

I have completed my account verification before with a photo Id and a video chat. But It says I have to do it again. I am ready for it. But I can not find any link where I can start. Can you please help with that? 

[g_vasilevski]

Hi Piarujjaman,

Our team has reached out to you via ticket with detailed instructions on how to complete the verification. You can access your tickets on this Link, thank you.