So yay time to verify my ID. Upload drivers license 4 or 5 times - each time "unable to verify". Now it is sitting with the verification team and I will get an answer within 1 business day. Anyone else provided less than a week to upload their ID, and then have to wait around (likely because it isn't a US ID and therefore in a completely different layout)? Essentially if there is an issue, I'll have maybe 2-3 days to sort it out before my account is cut off.
Thanks for reaching out to us. I followed up with the team handling your case and your ID has been approved. Let us know if you need further assistance.
Hi Upwork Team.
I am Scott Ritter.
I have been using this platform for over 10 years since it was Elance-oDesk.
Yesterday, Upwork suspended my account and said they want a regular ID verification check.
So I uploaded documents, but still, suspension exists!
Why Upwork works like this?
While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing effort to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.
I already followed up with the team handling your case and you can expect an update on your open ticket very soon.
I checked your account, and it looks like your suspension has already been lifted. The agent assisting you has updated your ticket to update you as well. Thank you!