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ID Verification

Moderator
Goran V Moderator Member Since: Mar 24, 2017
41 of 505

Hi Filip,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Milos G Member Since: Apr 9, 2019
42 of 505

Like the Subject says, 10h ago I received a so-common email prompting me to complete a video call in order to verify my identity and be able to continue using UpWork.

 

But the service has been unavailable whenever I tried to complete the task, for the past several hours.

 

EDIT: A Simple switch from Microsoft Edge to Firefox fixed the said issue

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
43 of 505

Hi Milos,

 

Looks like you're already communicating with our team via this support ticket regarding your concern.

 

Let us know if you need any further assistance afterward. 

 

Thank you.

~ Bojan
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Active Member
Teona M Member Since: Apr 8, 2019
44 of 505

I need to verify my identity to submit proposals but my webcam is not working. Please help to verify without a webcam 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
45 of 505

Hi Teona,

 

Please follow up on your support ticket, which you can find here. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about your concern.

 

Thank you.

~ Bojan
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Ace Contributor
Sonali d Member Since: May 22, 2018
46 of 505

I upwork ask me to send national id and bank staement and how i submit bank statement even i do not use net banking please help me in this matter, Can i use my passbook frontpage photo?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
47 of 505

Hi Sonali,

 

I checked your ticket and our team has provided appropriate help article about acceptable documents for your verification process. Please post your documents using the secure link provided in your ticket, which you can find here. Please use the verification link, provided in the ticket, to initiate the process and our agent will follow up to guide you through the process and advise you directly about your documents concern.

 

Thank you.

~ Bojan
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Ace Contributor
Sonali d Member Since: May 22, 2018
48 of 505

Hello i have a send the wrong bank statement by mistake in second attempt please help me now so i fix it asap 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
49 of 505

Hi Sonali,

 

Thanks for reaching out to us. It looks like you already have an open ticket for this issue. Please know that the team has replied with more information. Feel free to follow up on the same ticket thread if you have further questions so that the team can get back to you and assist you further. You can access your tickets on this page.

 

Don't hesitate to contact us with further questions.

 

Thank you.

~ Aleksandar
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Ace Contributor
Sonali d Member Since: May 22, 2018
50 of 505

yes the team ask me to submit the bank statement with proper details  but accidently i submit the wrong statement again so how i will correct this 

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