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ID Verification

Active Member
Erzhan B Member Since: Jan 10, 2020
491 of 505

I want to make ticket for my verify account.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
492 of 505

Hi Erzhan,

 

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

 

Thank you!

~ Bojan
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Active Member
Magnus O Member Since: Jan 13, 2020
493 of 505

Hi! I´m trying to "get paid" but I get this message "Your financial account has been suspended." and I dont know how to solve it. The Community Bot is not much of a help.. I dont know how to proceed. Many thanx for your help!

Community Guru
Robin H Member Since: May 28, 2019
494 of 505

Have you checked your payment method?  Make sure it is the correct checking account, pay pal, etc. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
495 of 505

Hi Magnus, 

I checked your account and can see two notifications from 2018 where you were being asked to complete an Identity Verification. Kindly go to this page of your account, and refer to the instructions in the ticket thread to complete your account verification, and lift the hold in your account. 

If you have questions, please let us know by replying on this thread and our team will assist you.


-Avery
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Active Member
Arga Surya P Member Since: Jan 13, 2020
496 of 505

Hi, Yesterday, i try to add my brother credit card for top up connects, and then i canceled it because it was declined. now in my profile I should verify with my brother ID. What should I do?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
497 of 505

Hi Arga, 

I checked your account and it doesn't look like you are being requested to complete any form of verification in your account. 

I would like to confirm that if you are being requested to verify your identity, you will need to submit identification documents that match your Upwork account. 

If you are using someone else's credit card for your billing method to purchase Connects and the team finds the need to confirm some information with you regarding this credit card, they will reach out to you through an email. 


-Avery
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Active Member
Arga Surya P Member Since: Jan 13, 2020
498 of 505

Hi Avery,
When I'm login, I got sticky notification in my account:

Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE
Moderator
Avery O Moderator Member Since: Nov 23, 2015
499 of 505

Hi Arga, 

Are you redirected to the verification page when you click on the "Get Started" link?


-Avery
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Active Member
Arga Surya P Member Since: Jan 13, 2020
500 of 505

Yes, Avery
But my brother's name that previously I used his Credit Card show up on name field, And can't be change.

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