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ID Verification

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Active Member
Kelly D Member Since: Aug 5, 2019
51 of 1,191

Thank you for the reply Avery. They sent me an email requesting I upload my ID along with detailed instructions to do so under settings. However, when I go into the settings there is no identity verification link. I am also receiving messages stating they are awaiting me to complete the verification.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
52 of 1,191

Hi Kelly,

 

I checked the link provided in your support ticket and it's working on our end as expected. May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Tam N Member Since: Oct 14, 2019
53 of 1,191

Please help me!

After i have video call for ID verification , all of my proposals move to archived? and when i click in several job in the platform said : Withdrawn: Job application is cancelled by Upwork

What i can do for my proposals come back?
Tam
Thank you so much.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
54 of 1,191

Hi Tam,

 

Unfortunately, you won't be able to return your proposals, you will need to send new proposals if you would like to apply for the same jobs again. Thank you.


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Active Member
Jessica S Member Since: Oct 29, 2019
55 of 1,191

Hello,

 

I received an error "We were unable to authenticate your ID" when attempting to verify my location with a valid US ID.   My account was suspended. 

 

Please help!

 

Thank you,

 

Jess 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
56 of 1,191

Thank you for reaching out to us, Jessica.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 


~ Bojan
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Active Member
Ahmed H Member Since: Jul 22, 2017
57 of 1,191

I have receive email for verifcaion bu i have alread verified my ID and other. why getting message now? but still badge is not showing

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
58 of 1,191

Hi Ahmed,

 

We're sorry for the inconvenience. As confirmed by our team, your profile is verified and the badge is showing on your profile. Thank you!


-Joanne
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Active Member
Ahmed H Member Since: Jul 22, 2017
59 of 1,191
When will i receive rising talent badge ?
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
60 of 1,191

Hi Ahmed, 

The Rising Talent status is assigned automatically when a freelancer meets the requirements listed here. This process is working as designed and we can't specify a reason why a freelancer is or isn't eligible for receiving the Rising Talent badge. Once you qualify, you should receive a notification letting you know. 


-Avery
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