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ID Verification

Active Member
Miroslav M Member Since: Apr 15, 2019
71 of 505

Hi, I had maybe same situation so I've gone to incognito mode and there was a video chat support.

Hope it helps.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
72 of 505

Hi Muhammad,

 

Thanks for your question. In the process of gradually rolling out the option to add the “Identity Verified” badge to more freelancers, we have run into an internal bug. As a result, this option was given to more freelancers than anticipated. To correct this, some freelancers who were just invited to go through the process to get the badge might not be able to do so right now. We apologize for the premature alert; we’ll give you this option again as soon as possible if you are eligible.

 

Thank you.

~ Aleksandar
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Active Member
Muneeb S Member Since: Jan 6, 2019
73 of 505

I was unable to initiate a video call two days back because my server connection was weak. Now I tried to do it again but I couldn't find the Identity verification option in my Settings. It just disappeared.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
74 of 505

Hi Muneeb,

 

Thanks for reaching out. In the process of gradually rolling out the option to add the “Identity Verified” badge, we ran into an internal bug that caused some ineligible freelancers to see the option briefly. We have removed this option and will not be able to re-add it unless you become eligible. We apologize for the confusion.

 

Thank you.

~ Aleksandar
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Community Leader
Anil K Member Since: Dec 16, 2015
75 of 505

Hello Everyone,

 

Yesterday night I was notified with a badge on top of my account screen that I should do Video and ID verification by submitting the required information. But after uploading my ID, Upwork through the error.

 

error.png

 

And later Identity Verification option vanished from the setting section as well.

 

After that I contacted the customer care and here are the updates:

 

Update 1:

 

Thank you for contacting Upwork Support.

You may submit:

  • Passport

  • Driving License


Best practices for images include:

  • Do not crop or alter your image

  • Ensure all four corners of your ID are visible

  • The image should be clear and match the information on your Upwork account

  • The ID should be valid (not expired or temporary)

Once you are ready to resend your ID, access your Upwork account and under Settings-> Identity Verification you can choose to upload the ID once again.

Once the ID is accepted, you will be able to proceed to the next step to complete identity verification and obtain the profile badge.

 

Heartbreaking Cat Sad Update 2:

 

I understand that the Identity Verification section is no longer under Settings. 

There was an error in our system and some notifications were displayed by mistake. We apologize for any confusion. If you’re ever eligible in the future you’ll see an invite to verify.

 

So guys don't spend your weekend on this "Identity Verification " badge.

 

Have a happy long weekend. 

 

Cheers

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Active Member
Alex A Member Since: Mar 25, 2019
76 of 505

I got the notification to verify my identity in order to be given the verification badge. I started the process by uploading my ID and was to get on a call with a customer service rep but I missed the call (the queue was really long and by the time I got to the front and got messages, it had skipped my mind) now I can't find the option to continue in my settings page.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
77 of 505

Hi Alex,

 

Thanks for reaching out to us. In the process of gradually rolling out the option to add the “Identity Verified” badge to more freelancers, we have run into an internal bug. As a result, this option was given to more freelancers than anticipated. To correct this, some freelancers who were just invited to go through the process to get the badge might not be able to do so right now. We apologize for the premature alert; we’ll give you this option again as soon as possible if you are eligible.

 

Thank you.

~ Aleksandar
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Active Member
Mary France F Member Since: Apr 20, 2019
78 of 505

got a notification the other night that I can already verify my identity but wasnt able to upload photos and now it is missing

Community Guru
Riri A Member Since: Jul 21, 2018
79 of 505

Hi Mary France,

 

At this time, only invited freelancers are eligible to get the “Identity Verified” badge, though we do plan to expand this program in the future. When you become eligible, we will notify you when you log into your Upwork account.

 

In the process of gradually rolling out ID badges to more users, there was a hiccup which mistakenly rolled the option out to more users than our system can handle. To maintain a seamless quality verification experience, we have rolled this back for the users who were added prematurely. We apologize for the confusion.


Let me know if you need anything else. 

~ Riri
Active Member
Jane O Member Since: Nov 26, 2017
80 of 505

Issue:

My phone output for my id card is 96 dpi, can I convert the picture online to make it 200 dpi as it is your requirements for this identity badge? And please provide the link for the identification or where can I upload my id.

 

 

Thanks in advance.

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