Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.
At the moment you don't have any pending verifications. Once you`re required to verify your profile our team will reach out to you directly with detailed instructions. Thank you.
I just see an Action required alert to verify the identity.
But I have already verified my identity via video chat. I have also received the payment on this account. Also, I got the badge of rising talent. And below mentioned are the verification details.
Kindly have a look at my account so that I can proceed further with the bidding process.
I would like to clarify that the current verification is not the same as the one you`ve completed. Based on various indicators freelancers may occasionally be asked to verify the information on their profiles again. Please, follow the instructions on your end on how to start the process. Thank you for your cooperation.
I have already tried to arrange a video call by clicking the action required "here" button but did not find the proper way to arrange a call, because this time I have to choose lots of option and I was confused to find the right way.
Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.