I would like to verify my ID. I haven't been asked for it yet though. But the problem is I can't find any link to get started.
Where can I find the ID verification link?
Thanks much for your time.
Solved! Go to Solution.
Hi Mohammad Shohel,
Please know that you will not be able to initiate the identity verification yourself. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification.
I got an email after the direct contract payment from client that My account is on hold and i have to provide Government-issues ID and Bank/Utility Statements. But the problem is I only have Government issued ID but not any Bank/Utility statement because I have filled the form recently for opening a bank account and other bills doesn't generated on my name. They wrote in email that if i didn't provide it within 5 days my account will be suspended. I just want them to increaase the deadline so I could open a bank account and generate the bank statement . I want more than 5 days. Please
I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Feel free to follow up on your support ticket and ask any additional questions and our team will be happy to answer you.
May I ask how much time they take to reply on request? Because they gave me only 5 Days and i have to open a Bank account and get the Bank statement in these days. Is it possible to get that in only 5 days?
Hello Nicola I really need help I tried to upload my ID but I didn't recognize it, I didn't have second chances ... I can upload my bank documents and everything else, but I don't even know where and no one has contacted me, I need help, could you contact me?
I checked your account and I can see that you have already reached out to our team via ticket. Rest assured our team will update your ticket as soon as possible and will assist you further directly on your ticket. Thank you.
Hi Kevine Andrew,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
It looks like you are not yet required to complete this step. If you are required, you’ll be notified upon log in to complete the verification process by uploading a non-expired government-issued photo ID and meeting with us for visual verification. After we’ve confirmed your identity, the new badge will be displayed on your profile.
Hello, I'm trying to send a proposal but I have to verify my identification. I think my issue is that my ID is in black and white and it is telling me it must have color on the ID. May I receive some assistance on this matter?
I recently received a message that I need to be verified. Although, I already have several jobs completed on Upwork. I remember that I already submitted some of my ID for verification.
Now I have a new accepted job, but Upwork requires me to verify again. When I click get verified an error appears, please check the screenshot below.
Thank you in advance
**Edited for Community Guidelines**
Could you try to clear your cache and cookies or log in via another browser to complete the verification process? If you're still experiencing the same problem after this, let me know here. Thank you.
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.
Hi Nikola / moderators,
I have a valid government ID, but mine was marked as unable to be verified and now I can not apply to any jobs. I submitted a request, but no one has reached out to help resolve it even though it was marked as resolved. Please help. Thanks!
Hello,am trying to verify my account since 3-4 days but its not getting verified ,maybe beacuase of this I havent received my funds to the local bank yet....Everytime its failed to verify my ID document verification...My Visual verification is already completed,only id document verification is left
Please help me with this as soon as possible,orelse my id will be banned after 24th May
Upwork has recently put all my services on hold whats me to verify who i am but when i click "get started" says to input my birthday and when i do the the green next dosent light up. there fore i cant very who i am. so cant pay the freelancer cause i need complete that step. Help!
I'm sorry for the inconvenience this has caused. Could you please confirm you're inputting the date in the following format?
If so, could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?
I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.