Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

ID Verified Not Working

Active Member
Monica B Member Since: Aug 7, 2019
1 of 2

I get notice a have until August 14th to verify my identity.  I upload my passport.  I do the video chat.  I get told that I'm ID verified and I'm getting a badge.  So, I go to bid.  Suddenly, I have to verify RIGHT NOW or I can't do a proposal.  I try and upload my passport and now I have done the maximum number of tries and I have to wait on customer service.  What?  

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 2

Hi Monica, 


I checked your account and can see that you are referring to two types of verification. One was for the the ID Verifcation Badge which help make sure Upwork is a professional, secure marketplace that clients, freelancers, and agencies can trust.


The other verification you are referring to is the location verification, which, once verified, gives you the opportunity to bid for jobs that have a location requirement. It looks like both have already been resolved. If you still need further assistance, let us know, and our team will be happy to assist you. 


-Avery
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS