ID hold and verification

[atul1946]

I am facing an ID hold. I do not have a government ID to verify. Can I verify my identity by video call or some other way?

[prestonhunter]

Yes:
You CAN verify your identity by video.

Upwork does BOTH types of identity verification:
- video call verification

- government identity verification

But here are some other things you should know:
You can not "choose" one or the other. Upwork will ask you to do BOTH.

And they will ask according to THEIR schedule. You can't just decide to do these.

So when Upwork asks for government ID, you provide that.

When Upwork asks you do to a video ID verification, you do that.

As for the solution to your current situation: "I do not have a government ID to verify."

Go get government ID.

The National Identity Card (Bengali: জাতীয় পরিচয়পত্র) or NID card is a compulsory identity document issued to every Bangladeshi citizen upon turning 18 years of age.

[g_vasilevski]

Hi Fahimul,

To learn more about our accepted documents check out this Help Article. You will need to complete both steps as Preston has already noted in his post. 
If you have any additional questions, you can also follow up directly on your ticket. Thank you.