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Featured Contributor

ID isn't being recognized

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Active Member
2 Posts
Member Since: ‎09-13-2017

US location verification

I have my tax id information, recent bank statements but no US photo id. Only mexican photo ids. 

 

I have lived in Texas for 4 years, can you please help me verify my residence? Please!

Moderator
18,831 Posts
Member Since: ‎03-06-2014

Re: US location verification

[ Edited ]

Hi Carloscar,

 

Users need to provide a form of required ID in order to verify their location. It can be State ID, Driver's License or Passport.

 

Thank you.

~ Valeria
Untitled
Active Member
2 Posts
Member Since: ‎09-13-2017

Re: US location verification

I have my tax id information, recent bank statements but no US photo id. Only mexican photo ids.  Does this work?

Moderator
18,831 Posts
Member Since: ‎03-06-2014

Re: US location verification

Carloscar,

 

Unfortunately, no. You won't be able to use Mexican state ID to confirm your U.S. location.

~ Valeria
Untitled
Active Member
1 Posts
Member Since: ‎09-13-2017

Re: ID isn't being recognized

I am having the same issue with verifying my location. Please help!

Moderator
18,831 Posts
Member Since: ‎03-06-2014

Re: ID isn't being recognized

Hi Steve,

 

Somebody will reach out to you directly to reset the verification link and assist with the process.

~ Valeria
Untitled
Active Member
1 Posts
Member Since: ‎09-16-2017

Re: ID isn't being recognized

I also need assistance with ID Verification.

Moderator
336 Posts
Member Since: ‎02-03-2017

Re: ID isn't being recognized

Hello Brent,

 

We have escalated your concern. One of our representatives will reach out to you.


Untitled
Active Member
1 Posts
Member Since: ‎09-18-2017

Re: ID verification not working. Name doesn't match.

I also am having issues with the same thing, only it may be my middle name causing the issue. I cannot for the life of me figure out how to contact customer service. Whenever I go through the help to attach the image, it takes me to looking at the FAQ and forums but not actually submitting for assistance. Can comeone assist with this?

 

Thanks!

 

Jasanna

Moderator
12,511 Posts
Member Since: ‎10-31-2014

Re: ID verification not working. Name doesn't match.

Hi Jasanna,

 

Someone from our team will reach out to you soon and assist you directly with verifying your location.