ID verification step says that my name doesn't match my ID

[timeeeee]

I'm positive it does, character for character. Chatbot says to "contact an agent" but does not say how to do so.

[JoanneP]

Hi Timothy,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[timeeeee]

Thank you!

[timeeeee]

Just checking in on this - I'm still unable to make proposals, and I don't see a ticket yet on support.upwork.com. Is there anything else I can do to initiate this?

[AndreaG]

Hi Timothy,

Apologies for the delay on this. I've followed up with the team and they've reached out to you via support ticket here.

[99a92f27]

Hello I am getting the same message

[AveryO]

Hi Javier, 

A member of the Customer Support Team will reach out to you to assist you further with your concern.