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ID verification

google63
Active Member
Toyese A Member Since: Jun 9, 2018
1 of 4

I'm not allowed to submit my proof of address, as my account is on hold

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
2 of 4

Hi Toyese,

Please refer to the email or ticket that was sent to you and follow the instructions needed about your acount. Thanks!

~ Jo-An

Untitled
google63
Active Member
Toyese A Member Since: Jun 9, 2018
3 of 4

I already followed the link. It accepts my Id card, but doesn't accept my bank statement, and still doesn't give me any error message

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
4 of 4

Hi Toyese,

 

we checked this and you have an open ticket with our team, please respond to this ticket and they will assist you directly, if you have any additional questions please post them on that ticket and our team will assist you further.

~ Bojan
Upwork

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