Identity Verification — Can't Video Chat

[thefalife]

I was asked to do the Identity verification. My ID was accepted but I cannot start the video chat to finish the verification process. Please can I just get in touch with a human (instead of the Bot or pages of unhelpful information) that can help? 

[AleksandarD]

Hi Karalee,

I checked and it seems that you already created a support ticket for the problem that you are experiencing. Could you please send me more information on why you can't start the video chat so that I can check and follow up with the team to assist you further on your ticket?

Thank you.