Identity Verification Issue

[bharatithreedots]

Hello Team,

I got a mail to verify my identity and for that I am trying to procced but I am getting a error under

Settings > User Settings > Identity Verificaion

I am getting below error.

We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute.

I have tried multiple time with diffrent browser and I am having time till 18 of this month only. Can anyone help me with this on urgent basis.

Thanks,

Bharati

[AleksandarD]

Hi Bharati,

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[b8382b0d]

I'm trying to hire someone and I keep getting fix errors below - which is billing information I've added several times and the message that card is already on file but it won't let me proceed with the hiring process 

[AleksandarD]

Hi Debbie,

Thanks for reaching out to us. I checked and it seems that you successfully hired a Freelancer for your project. Could you please send more information about the problem you are experiencing so that we can check and assist you further?

Thank you.

[c78dfd76]

Hi Aleksandar, I'm having the same issue as the person above. Either this error message: "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute." or a neverending loading symbol. My last day to upload my ID is tomorrow.

[AveryO]

Hi Jasmine, 

Could you please confirm if this happens if you clear your cookies, or use a different browser to see if the issue persists?