Identity Verification When Transgender

[Uros T]

I have the same problem. I already replied back on the email to the person who notified me about having to confirm my identity and I now have 6 days left.
I asked if I could use my preferred name on display instead of my legal one.
They said "Please note that you cannot use: Mr. / Mrs., initials, company and fictitious names instead of your real/preferred names."
What does this mean now? Can I use my preferred name or no? Please someone help. Thabk you.

[Joanne Marie P]

Hi Uros,

I'd recommend that you please follow the instruction that the team has shared with you on your ticket, and if you need further clarifications, please reply to the ticket so the team can assist you further. Thank you. 

[Phoenix M]

I am also having this issue, please help!

[Joanne Marie P]

Hi Phoenix,

I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket. You can access the ticket when you log in to your Upwork account and going here.

[Lev K]

Hello!
Please contact me as well, I am having the same issue. Thank you!

I want to let you know that my name in ID  and in Upwork profile are different because I’m a transgender. Unfortunately, my documents are not changed yet to meet my gender identity. It's a long and complicated process in my country. I really hope that a Upwork marketplace is a tolerant place for people of any gender identity. Thanks for understanding.

[Vladimir G]

Hi Lev,

We'll definitely be able to accommodate your request and assist you with verifying your identity. Please send me a private message by clicking on my photo to confirm you're referring to the verification process related to getting the identity verification badge on your profile, and I'll follow up to advise you further.

[Sonjia S]

Can I get someone to reach out to me as well. I just submitted my verification documents and need to use my preferred name as well. Thanks

[Avery O]

Sure, Sonjia. I'll send your account information with the team so that they can get in touch with you and assist you with your verification. 

ETA: Looks like the team has reached out to you through a support ticket already. Let us know if you go through any issues and our team will be happy to assist you further.

[Kay V]

Glad I found this thread, I have the exact same situation (usefully enough my preferred name, Kay, is the first letter of my legal name since I had a large body of work before I came out). Could someone get in touch with me about this as well? Glad to hear you guys are good about this, I was almost in tears when I read it because I've learned to expect terrible treatment about this. 

[Avery O]

Hi Kay, 

I'm glad to know that you find some form of comfort on this thread. 

I will go ahead and share your account information with the team so that someone can get in touch with you and assist you with your concern.