Identity Verification When Transgender

[Mark Jun O]

Hi,

I need help with using my preferred name. I am really not comfortable using my legal name. Thank you so much and more power.

[Goran V]

Hi Mark,

I can see that your name change request was approved. One of our team members will also reach out to you via ticket and assist you further if it's needed. You can access your tickets on this Link. If you have any additional questions let me know, thank you.

[Jeffrey M]

Please contact me regarding this issue. Thanks!

[Joanne Marie P]

Hi Jeffrey,

Thanks for reaching out. One of our agents will reach out to you via a support ticket and will assist you further with your request. 

[Jeffrey M]

I'm trans. My prefered name is not the name on my ID yet I cannot seem to verify it and I need assistance please. 

Thanks,

April

[Joanne Marie P]

Hi April,

I checked, and I can confirm that one of our agents has already reached out to you to assist you directly via ticket. Please check the ticket from the team and follow the steps they shared. If you need further assistance, please feel free to respond to the ticket. Thank you!

[Jeffrey M]

Ah I nsee it now.  Thanks a bunch! I'll send documents asap via the support ticket if I understand correctly.

[Natalie B]

Hi Valeria,

I had a meeting to verify my identity and the hold has still not been lifted!

[Bojan S]

Hi Natalie,

It looks like you were able to successfully complete your verification process. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

[Natalie B]

Clearing cache and cookies, as well as trying to log in on another browser
does not work. Obviously this is an administrative error, not a matter of
browser storage. Please fix this.