Used ID change to match gender name change

[Aleksandar D]

Hi Mae,

Thanks for reaching out to us. I checked and it seems that you already created a support ticket for your name and ID verification concern. I will follow up with the team and you can expect an update very soon.

Thank you.

[Lazarus T]

I'm a transgender freelancer and I'd also like to use my preferred name as much as possible with clients. Thank you for any help you can provide!

[Bojan S]

Hi Lazarus,

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[Phylis B]

I have recently changed my name and gender, (male to a female). My current user id is my old name. Now that I am no longer that name, but I am a new name, is it possible to change the user id to "my new name" instead of the current "dead name"? I do not believe it would be appropriate for transgender women to have their old name as their user id.

[Joanne Marie P]

Hi Philip,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Isaac G]

I am also transgender and would like to change my name to a preferred name.

[Andrea G]

Hi there,

We'll have one of our agents reach out to you directly via support ticket to assist you with your request. You can access your ticket here.

Thanks!

[JKalin T]

I am also having this problem. I have talked to more than one person, had an ID upload and a webcam verification in the past - and now my accout is locked. I have clients waiting on me to accept proposals and I have an interview tomorrow. I'm tired of having the conversation with my clients about what name to call me and why. It's not a conversation I like to have that often with people I just meet...

[Joanne Marie P]

Hi JKalin,

I checked and it looks like you already have two tickets regarding your request to update your name. I followed up with the team and one of our team members will update you directly on your ticket to assist you further. 

[JKalin T]

Thanks, but that's what's frustrating. Customer service says something
different than what the system does. I got a no from the system, then a yes
from customer service, then an email no, then I got a yes day before
yesterday but today my account was locked. Hopefully, this will get
resolved before my interview tomorrow.