Used ID change to match gender name change

[JKalin T]

I got this just now:

We apologize for the inconvenience it caused you. We reviewed your previous ID verification and your account now is fully active. 

And then 5 minutes later I got this:

Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded.

As a result, we have placed a hold on your account.

So, back to square one :/

[Joanne Marie P]

Hi JKalin,

I checked your account, and I can see that one of our agents is assisting you on this ticket number: 30431511. It looks like the limitation on your account has already been lifted. 

[Isaac G]

I am having this problem as well. I had verifiled my ID beforehand, and I just had my name changed to a preferred name. Now it's not allowing me to accept proposals anymore.

I tried to go to the upwork help, but everytime i sign in, it signs me out for some reason. So i am writing here instead.

[Aleksandar D]

Hi Isaac,

One of our team members will reach out to you directly via a support ticket to assist you further with your account.

Thank you.

[Tessa R]

Hello! could someone reach out to me about this as well

[Joanne Marie P]

Hi Jacob,

I've requested the help of our team. One of our agents will reach out and assist you directly via a support ticket. 

[Camila C]

i'm a transgender and i need help with my verification process i don't want to use my legal name i haven't changed my legal name to my new name i need help because i'm a woman not a man and i'm being real not fake

[Joanne Marie P]

Hi Camila,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.