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Identity Verification When Transgender

j_edward
Active Member
Jo L Member Since: Jun 1, 2019
41 of 113

It's worth saying that the support I received for this was astounding. I ran into a new issue. After verifying my ID, I'm now being asked to verify my location. When I initiate the process, it needs my name as it appears on my ID. It also says that doing so will update how my name appears on my profile. I don't want to have to go through this all over again. Am I safe to just verify my location or will I need support to do so?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
42 of 113

Hi Jo,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for your patience. 

 

~ Bojan
Upwork
j_edward
Active Member
Jo L Member Since: Jun 1, 2019
43 of 113

Hi Bojan,

 

I verified my location, but my deadname is on my account again. I think my customer support agent may have misunderstood what I wanted to do and suggested I try changing my name through the account settings. That's how I wound up here in the first place. So now I need help changing back to my use-name. I'm not angry about it, just a little turned around. I'd just like to get to work as soon as possible.

isobel-m-jones
Active Member
Isobel J Member Since: Aug 5, 2019
44 of 113

Hello, same issue here.

 

Would really appreciate having a ticket so someone can address this for me.

 

Many thanks..

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
45 of 113

Thank you for reaching out to us, Isobel.

 

One of our team members will reach out to you directly via support ticket and gladly assist you with your request.

~ Bojan
Upwork
j_edward
Active Member
Jo L Member Since: Jun 1, 2019
46 of 113

Forgot to follow up. Upwork support helped me fully resolve this issue. I'm very grateful. 

epohlooskie
Active Member
Hope E Member Since: Sep 13, 2019
47 of 113

Could a  moderator reach out to me for a similar issue? I want my preferred name to be displayed, but my bank account was declined because it's still under my legal name.

 

Thanks

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
48 of 113

Hi Hope,

 

I've shared your concern with the team and one of our team members will reach out and assist you directly via support ticket. Thank you!

~ Joanne
Upwork
kyjharrison
Active Member
Ky H Member Since: Sep 23, 2019
49 of 113

Hello, how do I open a ticket to request a manual name review?

 

I am transgender, but have not been able to afford a legal name change yet. 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
50 of 113

Hi Ky, 


I'll go ahead and share your account information with the Customer Support Team so that they can assist you with your concern. 


~ Avery
Upwork
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