I am also having this problem. I have talked to more than one person, had an ID upload and a webcam verification in the past - and now my accout is locked. I have clients waiting on me to accept proposals and I have an interview tomorrow. I'm tired of having the conversation with my clients about what name to call me and why. It's not a conversation I like to have that often with people I just meet...
I checked and it looks like you already have two tickets regarding your request to update your name. I followed up with the team and one of our team members will update you directly on your ticket to assist you further.
I got this just now:
And then 5 minutes later I got this:
So, back to square one :/
I checked your account, and I can see that one of our agents is assisting you on this ticket number: 30431511. It looks like the limitation on your account has already been lifted.
I am having this problem as well. I had verifiled my ID beforehand, and I just had my name changed to a preferred name. Now it's not allowing me to accept proposals anymore.
I tried to go to the upwork help, but everytime i sign in, it signs me out for some reason. So i am writing here instead.