Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Identity Verification When Transgender

lokiofasgard
Active Member
Isaac G Member Since: Dec 7, 2020
81 of 109

I am also transgender and would like to change my name to a preferred name.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
82 of 109

Hi there,

 

We'll have one of our agents reach out to you directly via support ticket to assist you with your request. You can access your ticket here.

 

Thanks!

~Andrea
Untitled
jktyler
Active Member
JKalin T Member Since: Dec 14, 2020
83 of 109

I am also having this problem. I have talked to more than one person, had an ID upload and a webcam verification in the past - and now my accout is locked. I have clients waiting on me to accept proposals and I have an interview tomorrow. I'm tired of having the conversation with my clients about what name to call me and why. It's not a conversation I like to have that often with people I just meet...

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
84 of 109

Hi JKalin,

 

I checked and it looks like you already have two tickets regarding your request to update your name. I followed up with the team and one of our team members will update you directly on your ticket to assist you further. 


-Joanne
Untitled
jktyler
Active Member
JKalin T Member Since: Dec 14, 2020
85 of 109
Thanks, but that's what's frustrating. Customer service says something
different than what the system does. I got a no from the system, then a yes
from customer service, then an email no, then I got a yes day before
yesterday but today my account was locked. Hopefully, this will get
resolved before my interview tomorrow.
jktyler
Active Member
JKalin T Member Since: Dec 14, 2020
86 of 109

I got this just now:

We apologize for the inconvenience it caused you. We reviewed your previous ID verification and your account now is fully active. 

 

And then 5 minutes later I got this:

Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded.
As a result, we have placed a hold on your account.

So, back to square one :/

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
87 of 109

Hi JKalin,

 

I checked your account, and I can see that one of our agents is assisting you on this ticket number: 30431511. It looks like the limitation on your account has already been lifted. 


-Joanne
Untitled
lokiofasgard
Active Member
Isaac G Member Since: Dec 7, 2020
88 of 109

I am having this problem as well. I had verifiled my ID beforehand, and I just had my name changed to a preferred name. Now it's not allowing me to accept proposals anymore.

I tried to go to the upwork help, but everytime i sign in, it signs me out for some reason. So i am writing here instead.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
89 of 109

Hi Isaac,

 

One of our team members will reach out to you directly via a support ticket to assist you further with your account.

Thank you.

~ Aleksandar
Untitled
jacob-zagar
Active Member
Tessa R Member Since: Jan 11, 2021
90 of 109

Hello! could someone reach out to me about this as well

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS