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Identity Verification When Transgender

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
31 of 51

Hi Jo,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for your patience. 

 

~ Bojan
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Active Member
Jo L Member Since: Jun 1, 2019
32 of 51

Hi Bojan,

 

I verified my location, but my deadname is on my account again. I think my customer support agent may have misunderstood what I wanted to do and suggested I try changing my name through the account settings. That's how I wound up here in the first place. So now I need help changing back to my use-name. I'm not angry about it, just a little turned around. I'd just like to get to work as soon as possible.

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Active Member
Isobel J Member Since: Aug 5, 2019
33 of 51

Hello, same issue here.

 

Would really appreciate having a ticket so someone can address this for me.

 

Many thanks..

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
34 of 51

Thank you for reaching out to us, Isobel.

 

One of our team members will reach out to you directly via support ticket and gladly assist you with your request.

~ Bojan
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Active Member
Jo L Member Since: Jun 1, 2019
35 of 51

Forgot to follow up. Upwork support helped me fully resolve this issue. I'm very grateful. 

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Active Member
Hope E Member Since: Sep 13, 2019
36 of 51

Could a  moderator reach out to me for a similar issue? I want my preferred name to be displayed, but my bank account was declined because it's still under my legal name.

 

Thanks

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
37 of 51

Hi Hope,

 

I've shared your concern with the team and one of our team members will reach out and assist you directly via support ticket. Thank you!


-Joanne
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Active Member
Ky H Member Since: Sep 23, 2019
38 of 51

Hello, how do I open a ticket to request a manual name review?

 

I am transgender, but have not been able to afford a legal name change yet. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
39 of 51

Hi Ky, 


I'll go ahead and share your account information with the Customer Support Team so that they can assist you with your concern. 


-Avery
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Active Member
Charlie F Member Since: Sep 25, 2019
40 of 51

Hello! Could someone please also help me to verify my identity as a transgender person who goes my a different name than that on my bank account. Thank you so much. 

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