Identity Verification When Transgender

[Jo L]

Hi Bojan,

I verified my location, but my deadname is on my account again. I think my customer support agent may have misunderstood what I wanted to do and suggested I try changing my name through the account settings. That's how I wound up here in the first place. So now I need help changing back to my use-name. I'm not angry about it, just a little turned around. I'd just like to get to work as soon as possible.

[Isobel J]

Hello, same issue here.

Would really appreciate having a ticket so someone can address this for me.

Many thanks..

[Bojan S]

Thank you for reaching out to us, Isobel.

One of our team members will reach out to you directly via support ticket and gladly assist you with your request.

[Jo L]

Forgot to follow up. Upwork support helped me fully resolve this issue. I'm very grateful. 

[Hope E]

Could a  moderator reach out to me for a similar issue? I want my preferred name to be displayed, but my bank account was declined because it's still under my legal name.

Thanks

[Joanne Marie P]

Hi Hope,

I've shared your concern with the team and one of our team members will reach out and assist you directly via support ticket. Thank you!

[Ky H]

Hello, how do I open a ticket to request a manual name review?

I am transgender, but have not been able to afford a legal name change yet. 

[Avery O]

Hi Ky, 

I'll go ahead and share your account information with the Customer Support Team so that they can assist you with your concern. 

[Charlie F]

Hello! Could someone please also help me to verify my identity as a transgender person who goes my a different name than that on my bank account. Thank you so much. 

[Bojan S]

Thank you for reaching out to us, Charlie.

One of our team members will reach out to you directly via support ticket to assist you with your request.