Identity Verification When Transgender

[Bojan S]

Thank you for reaching out to us, Charlie.

One of our team members will reach out to you directly via support ticket to assist you with your request. 

[Charlie F]

I contacted support about my status as a transgender freelancer and was told via email:

**Edited for community guidelines**

The wesbite article however says:

**Edited for community guidelines**

Can anyone help me with this? 

[Bojan S]

Hi Charlie,

I apologize for the inconvenience this caused. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[Mary O]

Hello. I'm transgender. Changing my legal name is a long, complicated, and expensive process. I use the name "Milo" on all personal and professional communications, and the only people who know the name "Mary" are my medical providers and...Upwork clients. I've been trying for months to get my name changed to Milo. I see that you've helped other transgender freelancers with this issue (https://community.upwork.com/t5/Freelancers/Identity-Verification-When-Transgender/td-p/505526/page/...) but everyone I've spoken to so far has been unwilling to help. Can someone please help me get my name changed on Upwork?

[Bojan S]

Hi Mary,

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[Erin W]

Hi. I just linked my bank account information with Upwork to get paid for my future jobs. I'm a transgender and I have a name mismatch as the name appears on my bank account is different with my preferred name. I'm aware I have to contact a support to request for a manual name review but I can't figure out how. Please help. Thank you.

[Aleksandar D]

Hi Erin,

Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further.

Thank you.

[Sev V]

Hi there,

I have the same concern. May I request assistance as well?

[Avery O]

Hi Sev, 

I've shared your concern with the Customer Support Team and they will reach out to you to assist you further. 

[Clay S]

Hello, I have the same question! Can I please receive some support? Thank you!