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Identity Verification When Transgender

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
71 of 84

Hi Lazarus,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Phylis B Member Since: Feb 8, 2018
72 of 84

I have recently changed my name and gender, (male to a female). My current user id is my old name. Now that I am no longer that name, but I am a new name, is it possible to change the user id to "my new name" instead of the current "dead name"? I do not believe it would be appropriate for transgender women to have their old name as their user id.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
73 of 84

Hi Philip,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Isaac G Member Since: Dec 7, 2020
74 of 84

I am also transgender and would like to change my name to a preferred name.

Moderator
Andrea G Moderator Member Since: Jul 7, 2020
75 of 84

Hi there,

 

We'll have one of our agents reach out to you directly via support ticket to assist you with your request. You can access your ticket here.

 

Thanks!

~Andrea
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Active Member
JKalin T Member Since: Dec 14, 2020
76 of 84

I am also having this problem. I have talked to more than one person, had an ID upload and a webcam verification in the past - and now my accout is locked. I have clients waiting on me to accept proposals and I have an interview tomorrow. I'm tired of having the conversation with my clients about what name to call me and why. It's not a conversation I like to have that often with people I just meet...

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
77 of 84

Hi JKalin,

 

I checked and it looks like you already have two tickets regarding your request to update your name. I followed up with the team and one of our team members will update you directly on your ticket to assist you further. 


-Joanne
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Active Member
JKalin T Member Since: Dec 14, 2020
78 of 84
Thanks, but that's what's frustrating. Customer service says something
different than what the system does. I got a no from the system, then a yes
from customer service, then an email no, then I got a yes day before
yesterday but today my account was locked. Hopefully, this will get
resolved before my interview tomorrow.
Active Member
JKalin T Member Since: Dec 14, 2020
79 of 84

I got this just now:

We apologize for the inconvenience it caused you. We reviewed your previous ID verification and your account now is fully active. 

 

And then 5 minutes later I got this:

Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded.
As a result, we have placed a hold on your account.

So, back to square one :/

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
80 of 84

Hi JKalin,

 

I checked your account, and I can see that one of our agents is assisting you on this ticket number: 30431511. It looks like the limitation on your account has already been lifted. 


-Joanne
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